Samantha Buress-Harris
St Louis,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Shift Leader
Crumbl Cookies
06.2024 - Current
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Contact Center Representative
1st Midamerica Credit Union
05.2023 - 01.2024
- Monitored customer accounts for fraudulent activity, enhancing security and trust.
- Managed high volume of approximately 200 inbound calls, ensuring prompt and professional customer service.
- Maintained up-to-date knowledge of banking regulations, ensuring compliance and customer protection.
- Handled daily transactional processes, enhancing operational efficiency and customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Medical Assistant Certificate - Medical Assisting
Midwest Institute
Earth City, United States12.2024
High School Diploma -
North County Christian School
Florissant, United States05.2012
Skills
- CPR/First Aid certified
- Vital signs monitoring
- Sterilization techniques
- Venipuncture/blood draw
- Patient Scheduling
- Data Entry
- Operating EKG Equipment
- Patient education and counseling
- Patient care excellence
- Attention to Detail
- Adaptability and Flexibility
- Excellent Communication
Timeline
Shift Leader
Crumbl Cookies
06.2024 - Current
Contact Center Representative
1st Midamerica Credit Union
05.2023 - 01.2024
Medical Assistant Certificate - Medical Assisting
Midwest Institute
High School Diploma -
North County Christian School