Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Shift Leader
Crumbl Cookies
2024.06 - Current
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Trained new employees and delegated daily tasks and responsibilities.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Contact Center Representative
1st Midamerica Credit Union
2023.05 - 2024.01
Monitored customer accounts for fraudulent activity, enhancing security and trust.
Managed high volume of approximately 200 inbound calls, ensuring prompt and professional customer service.
Maintained up-to-date knowledge of banking regulations, ensuring compliance and customer protection.
Handled daily transactional processes, enhancing operational efficiency and customer satisfaction.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Medical Assistant Certificate - Medical Assisting
Midwest Institute
Earth City, United States
12.2024
High School Diploma -
North County Christian School
Florissant, United States
05.2012
Skills
CPR/First Aid certified
Vital signs monitoring
Sterilization techniques
Venipuncture/blood draw
Patient Scheduling
Data Entry
Operating EKG Equipment
Patient education and counseling
Patient care excellence
Attention to Detail
Adaptability and Flexibility
Excellent Communication
Timeline
Shift Leader
Crumbl Cookies
2024.06 - Current
Contact Center Representative
1st Midamerica Credit Union
2023.05 - 2024.01
Medical Assistant Certificate - Medical Assisting
Midwest Institute
High School Diploma -
North County Christian School
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