Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SAMANTHA BUTLER

Somerville,TN

Summary

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support, offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

NHC Health Care, Somerville
06.2023 - Current
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Assist patients with activities of daily living, such as bathing, dressing, and using the restroom
  • Monitor vital signs, such as temperature, blood pressure, pulse, and respiration rate.
  • Assist with ambulation and transfers, including the use of wheelchairs, walkers, and other assistive devices
  • Provide basic patient care, such as changing bed linens, cleaning and sanitizing patient rooms, and providing skin care
  • Assist with range of motion exercises and other therapeutic activities
  • Monitor and document patient progress and report any changes to the nurse or physician.
  • Provide emotional support and companionship to patients and their families
  • Participate in educational activities and in-service training.
  • Maintain a safe and clean environment for patients.
  • Streamlined communication between nursing staff, patients, and families to during difficult hospice situations.
  • Cleaned patient, provide religious support, emotional support during hospice transtioning.


HOME HEALTH CARE TECH

10.2021 - Current
  • Ensured that daily meals were prepared in accordance with patient dietary restrictions
  • Assisted patients with daily activities, including light housekeeping
  • Aided with daily grooming and bathing activities
  • Maintained detailed records of patient vitals and weekly progress
  • Provided transportation to and from medical appointments
  • Prepared daily reports of patient activities, bp logs, glucose logs
  • Ensured that patients took daily medications, helped in filling out or filing any paperwork
  • Assisted patients with daily mobility/ambulation, exercise routine, at home pt therapy exercise and massage
  • Provided comfort care and emotional support, assisted in placing order for any needed medical or care supplies
  • Organized events, self-care routine & craft to keep patient emotionally engaged
  • Ensured that patients took daily medications, was able to make appointments, communicate their needs or concerns effectively with doctors and other caregivers
  • Broad knowledge of medical care techniques in various settings
  • Especially adept at meeting patient care requirements
  • Ability to assist patients with a variety of daily healthcare tasks
  • Familiar with all aspects of senior care, special needs care, especially in home environments
  • Ability to work well independently
  • Solid verbal and written communications skills.

MEDICAL OFFICE

H&M Health and Wellness
10.2019 - 03.2020
  • Answer incoming calls in a timely and professional manner
  • Review processes patient charts
  • Process mail outs for fulfillment of inquiries
  • Coordinate with team members to ensure adequacy of patient support coverage during business hours
  • Schedule Appointments
  • Triage patients
  • Conduct patient education
  • Work independently, establishing work priorities with minimal input
  • Maintain security by following HIPPA procedures and controlling access (monitor logbook, issue visitor badges).

CUSTOMER SERVICE RECEPTIONIST

Med Communications
08.2016 - 04.2019
  • Answer incoming calls in a timely and professional manner
  • Review processes and procedures for compliance with established quality expectations
  • Process mail outs for fulfillment of inquiries
  • Coordinate with team members to ensure adequacy of support staff Contact Center coverage during business hours
  • Attend required training sessions to maintain awareness of and knowledge of relevant operational updates
  • Serve as a backup to primary support team member in processing inquiries received via email
  • Work independently, establishing work priorities with minimal input
  • Serve visitors by greeting, welcoming, directing and announcing them appropriately
  • Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges).

ADMINISTRATIVE ASSISTANT/ COMMUNITY ORGANIZER

Delta Human Resource Agency
06.2007 - 01.2016
  • Scheduled appointments
  • Determined eligibility of clients
  • Processed applications
  • Answered telephones and gave information to callers, took messages and transferred calls to appropriate individuals
  • Operated office equipment such as fax machines, copiers and phone systems
  • Filed, retrieved documents, records and reports
  • Designed and prepared invoices, reports, memos, letters, and other documents, using word processing, spreadsheet, database and presentation software
  • Opened, sorted & distributed incoming correspondence, faxes and email
  • Recorded data on specified forms to update personnel and employment records
  • This is a seasonal contract I take with the company
  • Gather personnel records from other departments or employees
  • Enroll individuals to participate in programs and notify them of their acceptance.

Education

Associate in Science (A.S.) Medical Office Associate -

CONCORDE CAREER COLLEGE
Memphis, TN
12.2020

Diploma Medical Office Professional -

CONCORDE CAREER COLLEGE
Memphis, TN
10.2019

Skills

  • Email, Fax, Telephone
  • Universal Claim Forms
  • 10 Key / Typing
  • Management Reports Experience
  • Maintaining patient records both paper & electronic
  • Communication skills verbal / written
  • Front Office / Computer Knowledge
  • Letter/ Memos/ Processing Mail
  • Event Planning/ Calendar Management/Meeting Scheduling
  • Inpatient Care/Infection Control
  • Healthcare Ethics/Patient Relations/Direct Patient Care
  • Responding to emergencies
  • Transfer Techniques
  • Injury Prevention/Bedsore Prevention
  • Dementia and Alzheimer's knowledge
  • Recording vital signs/Observing responses
  • Attention to Detail
  • Safety Precautions
  • Medical terminology knowledge
  • Compassionate, Empathetic/Excellent Bedside manner
  • Catheter Care
  • Observing responses
  • Heavy Lifting
  • Health Insurance Verification
  • Medical Terminology
  • Medical office administration
  • Activities of Daily Living ADL Support
  • Meal Preparation/Oral Hygiene
  • Basic Life Support
  • Patient Observation
  • Unit Supply Maintenance

Certification

  • CNA - Certified Nurse Assistant

Timeline

Certified Nursing Assistant

NHC Health Care, Somerville
06.2023 - Current

HOME HEALTH CARE TECH

10.2021 - Current

MEDICAL OFFICE

H&M Health and Wellness
10.2019 - 03.2020

CUSTOMER SERVICE RECEPTIONIST

Med Communications
08.2016 - 04.2019

ADMINISTRATIVE ASSISTANT/ COMMUNITY ORGANIZER

Delta Human Resource Agency
06.2007 - 01.2016

Associate in Science (A.S.) Medical Office Associate -

CONCORDE CAREER COLLEGE

Diploma Medical Office Professional -

CONCORDE CAREER COLLEGE

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