Samantha Butler
Auburn ,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Logistics Specialist
Ace Drayage
Garden City, GA
09.2021 - 02.2022
- Assisted in managing supply chain logistics and inventory control processes.
- Coordinated shipment schedules and tracked deliveries to ensure timely arrivals.
- Supported data entry for logistics management systems, maintaining accurate records.
- Collaborated with team members to resolve shipping discrepancies and improve service quality.
- Learned safety protocols related to handling hazardous materials during transportation.
- Participated in training sessions on logistics software for enhanced operational efficiency.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Tracked orders and notified customers of status or potential delays.
- Implemented systems and procedures for accurate data collection and reporting.
- Analyzed customer requirements and provided customized logistics solutions.
- Built and established relationships with staff and vendors.
Crew Member
Chic-Fil-A
Rincon, GA
02.2021 - 08.2021
- Delivered exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Collaborated with team members to maintain a clean and organized work environment.
- Assisted in inventory management by restocking supplies and conducting regular checks.
- Handled cash transactions accurately, providing change and receipts as necessary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
Secretary
Woodcliff Community
Calcium, NY
08.2020 - 12.2020
- Maintained organized filing systems to ensure easy access to documents.
- Handled incoming communications, directing inquiries to appropriate personnel.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Team Member
Dollar Tree
Auburn, NY
11.2017 - 08.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and ensured compliance with cash handling procedures.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
- Monitored checkout area for cleanliness and safety, ensuring compliance with store policies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Shift Leader
Little Caesars
Auburn, NY
09.2014 - 11.2017
- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented process improvements that enhanced productivity and reduced errors.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Resolved customer complaints effectively, ensuring high levels of satisfaction and retention.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Served consistent portions following recipes and control standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food preparation, production, and plating for quality control.
Education
High School Diploma -
Auburn High School
Auburn, NY06-2016
Nursing
Cayuga Onondaga BOCES
Auburn, NY06-2016
Skills
- Inventory counting
- Logistics analysis
- Safety practices
- Inventory restocking
- Team building
- Customer service
- Verbal and written communication
- Organization
- Office administration
Timeline
Logistics Specialist
Ace Drayage
09.2021 - 02.2022
Crew Member
Chic-Fil-A
02.2021 - 08.2021
Secretary
Woodcliff Community
08.2020 - 12.2020
Team Member
Dollar Tree
11.2017 - 08.2020
Shift Leader
Little Caesars
09.2014 - 11.2017
High School Diploma -
Auburn High School
Nursing
Cayuga Onondaga BOCES