Samantha Butler
Chase Bank
Brookfield,OH
24
years of professional experience
While having been with Chase for ten years, I have gained substantial experience in financial services, relationship management and customer satisfaction. With a strong focus on team collaboration and achieving results while adapting seamlessly to changing needs. I am skilled in client consultations, transaction processing and compliance with financial regulations.
I am reliable and equipped with a solid background in banking operations and customer service.
With over 20+ years of a customer service background, I thrive in initiating, fostering and maintaining customer relationships. I look forward if given the opportunity to be your new relationship banker here at the Champion Branch.
Work History
Associate Banker
9 Years 8 Months- Delivered personalized banking support for deposits, withdrawals, account servicing, and transaction troubleshooting.
- Processed cash handling activities while maintaining accuracy, security, and branch compliance standards.
- Opened and maintained consumer accounts, verifying documentation and supporting KYC requirements.
- Resolved routine customer inquiries with clear communication and prompt follow-through.
- Coordinated with branch team to manage daily workflows and maintain efficient lobby operations.
- Identified customer needs and recommended appropriate products, services, and digital banking solutions.
- Educated clients on mobile banking, online tools, and self-service account features.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Server
13 Years 3 Months- Delivered attentive table service while anticipating guest needs and maintaining dining room pace.
- Coordinated order accuracy with kitchen staff to ensure timely food and beverage delivery.
- Recommended menu items and upsold specials to support guest satisfaction and sales goals.
- Resolved guest concerns promptly, preserving positive dining experiences and repeat business.
- Mentored new servers on service flow, menu knowledge, and guest interaction best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma
Skills
Banking regulations
Branch operations
Self-motivated nature
Relationship building
Analytical thinking
Due diligence
Educating clients
Professional demeanor
Timeline
Associate Banker
Chase Bank
02.2017 - CurrentRead More
Server
The Globe Restaurant
04.2003 - 07.2016Read More
Liberty Highschool
High School Diploma
Read More