Samantha Calaman
Newville,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Liability Specialist
Erie Insurance
03.2023 - Current
- Managed intricate claims related to issues of liability, damages, coverages, and severe or fatal injuries.
- Oversaw litigation-related claims and worked closely with defense counsel for efficient resolution.
- Collaborates with claim examiners in discussing and evaluating extreme claims.
- Demonstrated independent evaluation of claims through the use of discretion and judgement.
- Supports growth and development of several team members at once.
- Facilitated collaboration with outside experts to enhance investigations and potential recoveries.
- Conducts analysis of collected data and policies to suggest coverage assessments.
- Leveraged understanding of medical terminology and procedures to optimize results.
- Contributed to ISS by actively engaging in internal investigation tasks.
Liability Adjuster
Erie Insurance
11.2019 - 03.2023
- Effectively conducts interviews with insureds, claimants, and witnesses to gather important information.
- Manages diverse claims involving liability, damages, coverages, and litigation.
- Assessed collected information and policy for recommending coverage evaluations.
- Performed claim evaluations, negotiation and identification of subrogation potential with subsequent proactive action.
- Provided guidance and support to colleagues looking to grow their skills as claims adjusters in the field of liability.
- Conducted evaluations of medical records, negotiating with plaintiff attorneys and claimants within my assigned authority.
- Applied knowledge of medical terminology, procedures, and the Pennsylvania vehicle code to enhance claims investigation.
- Handled priority inquiries from a diverse range of stakeholders including customers, adjusters, policyholders, agents, and claimants
- Generated various types of correspondence and forms.
Inside Claims Representative,
Erie Insurance
07.2017 - 11.2019
- Verified coverage, established and maintained reserves, secured recorded statements, drafted and processed correspondence, reports and records.
- Gathers information through interviews with insureds, claimants, and witnesses.
- Facilitated collaboration with external specialists for investigative and recovery efforts.
- Leverages knowledge of liability laws for each state. Demonstrates expertise in motor vehicle codes.
- Responds to and manages intercompany arbitration applications by filing contentions and supporting documents on behalf of insured drivers
- Ensured communication was established with all concerned parties, following ERIE's guidelines.
Claims Facilitator
Erie Insurance
02.2017 - 07.2017
- Handled first party automobile, third party clear liability automobile and low severity property claims in accordance with established authority levels.
- Engaged in proactive communication with Policyholders and/or claimants to ensure verification of coverage, setting of reserves, requesting of claim checks, and settlement of claims.
- Utilized knowledge of Pennsylvania vehicle code to inform investigative approach for claims.
- Efficiently managed incoming inquiries from a variety of sources including customers, adjusters, policyholders, agents, and claimants.
- Responsibly liaised and managed claims with external vendors.
- Mastered the preparation of correspondence, forms, and other relevant materials.
- Facilitated smooth processing of claims by documenting claim files and working collaboratively with other departments.
Assistant Store Manager& Customer Service Manager
Karns Quality Foods
08.2010 - 11.2016
- Adapted product cross merchandising strategies based on customer behavior analysis.
- Conducted analysis of past sales performance, comparing it with current market dynamics and product availability, resulting in the determination of the loss ratio.
- Tracked and monitored weekly, monthly, quarterly, and annual sales and charges of assigned departments while adhering to budget constraints and meeting customer requirements.
- Implemented departmental policies, goals, objectives, and procedures.
- Supervised employee performance and ensured goal attainment.
Education
General Studies
Harrisburg Area Community College
High School Diploma -
Cumberland Valley High School
Skills
methodical
consistent
concentrative
critical thinking
Research and data analysis
Certification
- Delaware, Florida, Georgia, Kentucky, North Carolina, South Carolina, West Virginia
- Associate in Claims- In Progress
Accomplishments
- Greater PA Zone Claims Champion 2018
Affiliations
- Erie Action Network
- Erie enABLEd Affinity Network
- Erie Giving Network
- SME Project: EBIS Settlement Program, 2024
- Erie Coaching Network
Timeline
Liability Specialist
Erie Insurance
03.2023 - Current
Liability Adjuster
Erie Insurance
11.2019 - 03.2023
Inside Claims Representative,
Erie Insurance
07.2017 - 11.2019
Claims Facilitator
Erie Insurance
02.2017 - 07.2017
Assistant Store Manager& Customer Service Manager
Karns Quality Foods
08.2010 - 11.2016
General Studies
Harrisburg Area Community College
High School Diploma -
Cumberland Valley High School
Similar Profiles
Brian WeaverBrian Weaver
Litigation Claims Manager at Erie InsuranceLitigation Claims Manager at Erie Insurance
SRI. SAILAJA KODALISRI. SAILAJA KODALI
Project Manager/Scrum Master at Erie InsuranceProject Manager/Scrum Master at Erie Insurance
Heather FairbanksHeather Fairbanks
Claims Adjuster at Erie InsuranceClaims Adjuster at Erie Insurance
Kim TromansKim Tromans
Multiline Underwriter II at Erie InsuranceMultiline Underwriter II at Erie Insurance
Dawn VanDerStadDawn VanDerStad
Home Health Aide at Guiding Hands Elder Care Services LLCHome Health Aide at Guiding Hands Elder Care Services LLC