Shelly Rhyne
Whitehall,PA
Summary
As an experienced Liability Specialist at Erie Insurance, I excel in customer relations and problem-solving. I have a proven track record in managing complex claims and enhancing customer satisfaction through effective communication and mentoring. Known for reliability and strong focus on achieving objectives. I am able to foster strong relationships with agents and attorneys, ensuring optimal outcomes for all parties involved. Recognized in 2022 with the Marion Award and in 2025 with the Claims Champion Award.
Overview
21
21
years of professional experience
Work History
Liability Specialist
Erie Insurance
06.2009 - Current
- Reviewed coverage and investigated liability of complex claims including serious/permanent injuries and/or fatalities.
- Followed all company policies and procedures to deliver quality work.
- Reviewed claims once lawsuits are received with the litigation team and examiners when conversion was necessary.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Assisted the liability supervisor with training of new adjusters and provided guidance when necessary in her absence.
- Assisted in the pilot program for the custom letter system currently being used.
Liability Adjuster II
Erie Insurance
03.2007 - 06.2009
- Managed high case volume while maintaining exceptional customer service and attention to detail.
- Managed complex claims requiring multi-faceted approaches such as subrogation recovery efforts, minimizing company exposure to financial losses.
- Coordinated with appraisers and estimators regarding property damage evaluations
- Conducted field investigations to gather necessary information for accurate claim assessments, resulting in more accurate evaluations of damages and liabilities.
Claims Adjuster II
Erie Insurance
12.2006 - 03.2007
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Claims Adjuster I
Erie Insurance
09.2004 - 12.2006
- At that time, we were multi line adjusters. On my first day, I received over 50 new assignments due to a CAT loss.
- Visited customers in person and answered questions about coverage and the claims process
- Managed a high claim and call volume while investigating claims and providing excellent customer service.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Prepared summaries of damage, payments, and policy coverage.
Skills
- Customer relations
- Communication
- Time Management
- Team collaboration
- Mentoring
- Problem solving
- Relationships with Agents and Attorneys
- Knowledge sharing
- Multitasking
- Organizational skills
- Reliability
Timeline
Liability Specialist
Erie Insurance
06.2009 - Current
Liability Adjuster II
Erie Insurance
03.2007 - 06.2009
Claims Adjuster II
Erie Insurance
12.2006 - 03.2007
Claims Adjuster I
Erie Insurance
09.2004 - 12.2006
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