Samantha Cali
Cheektowaga
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Single Point Of Contact
M & T Bank
01.2025 - Current
- Facilitated seamless client communication, ensuring all inquiries were addressed promptly and accurately.
- Coordinated problem resolution efforts, collaborating with multiple departments to resolve client issues effectively.
- Managed data oversight, ensuring accurate and timely updates to client records and information systems.
- Engaged stakeholders regularly to gather feedback and improve service delivery processes.
- Documented and reported client interactions, maintaining accurate records for future reference.
Loan Document Processor
Versara Lending
01.2021 - 12.2023
- Processed loan applications by gathering and verifying necessary documentation from clients and financial institutions.
- Collaborated with underwriters to clarify information and facilitate timely loan approvals.
- Executed system updates to enhance document processing efficiency and ensure compliance with regulatory standards.
- Facilitated clear communication with clients regarding loan status and document requirements, improving customer satisfaction.
- Maintained accurate and organized electronic files to streamline record-keeping and retrieval processes.
- Conducted thorough document reviews to identify discrepancies and ensure all information met compliance requirements.
- Reduced errors in loan documentation by thoroughly reviewing and verifying all required information prior to submission.
- Accelerated the loan approval process through meticulous attention to detail and swift completion of tasks.
Customer Service Sales Representative
Essendant
03.2018 - 01.2020
- Assisted customers with order processing and tracked shipments to ensure timely delivery.
- Facilitated effective communication between customers and internal teams to resolve inquiries.
- Educated customers on product features and benefits to enhance their purchasing decisions.
- Maintained detailed records of customer interactions and transactions in CRM system.
- Responded promptly to customer inquiries via phone and email, ensuring satisfaction.
- Identified customer needs and provided tailored solutions to enhance their experience.
- Conducted follow-up calls to gather customer feedback and improve service quality.
- Resolved customer complaints by employing effective problem-solving techniques and strategies.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Payment Processor
First Source Advantage
01.2016 - 02.2018
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
- Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
- Processed daily transactions efficiently, ensuring accuracy and timeliness in all payment activities.
- Engaged with customer accounts to address payment inquiries, fostering positive relationships and trust.
- Streamlined payment processing by implementing efficient systems and organizational strategies.
Education
High School Diploma -
West Seneca East Senior
West Seneca06-2015
Skills
- Dependable and responsible
- Flexible and adaptable
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Problem-solving
Timeline
Single Point Of Contact
M & T Bank
01.2025 - Current
Loan Document Processor
Versara Lending
01.2021 - 12.2023
Customer Service Sales Representative
Essendant
03.2018 - 01.2020
Payment Processor
First Source Advantage
01.2016 - 02.2018
High School Diploma -
West Seneca East Senior