Samantha Carmean
Delmar,DE
Summary
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
10
10
years of professional experience
Work History
Owner
Peeler Pen
Taylors Island, Maryland
08.2024 - Current
- Oversaw budgeting and financial management.
- Created marketing campaigns to attract new customers.
- Ensured compliance with applicable laws and regulations related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Organized events such as trade shows and conferences.
- Developed policies and procedures for the organization.
- Identified new opportunities for growth, expansion, and diversification.
- Developed strategic plans to increase profitability and efficiency.
- Implemented quality assurance processes to ensure product excellence.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained relationships with existing clients by providing superior customer service.
- Conducted performance reviews for employees on a regular basis.
- Analyzed industry trends to develop competitive strategies.
- Managed daily operations of business, including hiring and training staff.
- Monitored performance of personnel against goals set forth by the company.
- Reviewed legal documents related to business operations.
- Provided direction and guidance to employees.
- Analyzed market trends to identify new business opportunities.
Waitress
Dennys Restaurant
Cambridge, MD
08.2023 - 12.2024
- Maintained a clean work station by restocking supplies, wiping down counters.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Bussed tables as needed during peak hours.
- Took orders for food and drinks and delivered them to guests.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
Team Member
Tractor Supply
Cambridge, MD
06.2021 - 05.2024
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Answered phone calls regarding inquiries about products or services.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to achieve daily goals.
- Collaborated with team members to maximize productivity and efficiency.
Kennel Attendant
Top Of The Bay
Trappe, Maryland
03.2019 - 10.2021
- Transported animals between veterinary offices and kennel facilities when needed.
- Developed positive relationships with clients through effective communication techniques.
- Responded promptly to customer inquiries related to pet health or behavior issues.
Housekeeper
Johnsons Cleaning Services
Cambridge , MD
08.2019 - 01.2021
- Organized closets with hangers for guests' clothing items.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
Packer
Dart Container Corporation
Federalsburg, Maryland
05.2015 - 11.2015
- Weighed packages to determine shipping costs.
- Packed products in accordance with specified instructions.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Maintained records of shipments, returns, and damages.
- Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
- Checked stock levels on a daily basis to ensure availability of items for shipment.
- Ensured that all safety regulations were followed at all times during loading and unloading operations.
- Provided assistance in the assembly line when needed.
Education
High School Diploma -
Cambridge South Dorchester
Cambridge Md06-2015
Skills
- Financial management
- Marketing strategy
- Regulatory compliance
- Event planning
- Policy development
- Quality assurance
- Customer retention
- Performance management
- Team leadership
- Project management
- Customer service
- Strategic planning
- Business development
- Communication skills
- Small business operations
- Relationship building
- Customer relations
- Business management
- Verbal and written communication
- Staff management
- Client service
- Operations management
Timeline
Owner
Peeler Pen
08.2024 - Current
Waitress
Dennys Restaurant
08.2023 - 12.2024
Team Member
Tractor Supply
06.2021 - 05.2024
Housekeeper
Johnsons Cleaning Services
08.2019 - 01.2021
Kennel Attendant
Top Of The Bay
03.2019 - 10.2021
Packer
Dart Container Corporation
05.2015 - 11.2015
High School Diploma -
Cambridge South Dorchester