Samantha Carmen
Brownsburg,IN
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Confectioneiress Cupcakes & Sweets
08.2025 - Current
- Helped launch and establish the bakery's new downtown location, assisting with setup, organization, and daily operation.
- Greet and serve customers, handle orders, and maintain a warm, welcoming atmosphere.
- Stock, package, and display desserts while ensuring freshness and high presentation standards.
- Support the baking and management team with restocks, cleaning, and opening duties.
- Share creative input for product displays and seasonal marketing ideas during the store's startup phase.
Associate
Aldi
10.2024 - 07.2025
- Provided exceptional customer service by greeting shoppers, answering questions, and assisting at the register and sales floor.
- Maintained full and organized shelves by stocking, rotating products, unloading deliveries, and adhering to quality standards.
- Ensured a clean, safe environment by performing general cleaning duties, organizing displays, and following company safety policies.
- Accurately processed cash and credit transactions and followed company procedures to help minimize losses.
- Collaborated with team members to ensure efficient store operations in a fast-paced retail environment.
Dairy Clerk/back up Lead
Kroger
06.2022 - 10.2024
- Ensure refrigerated products are stocked properly, back stock is replenished, and that older products are displayed at the front.
- Managed and trained team members on efficient stocking, inventory control, and food safety procedures.
- Coordinated product deliveries and communicated inventory needs to management.
- Provided excellent customer service by assisting shoppers and maintaining a clean, visually appealing department.
Food Service Worker
Qdoba
10.2021 - 06.2022
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Child Watch Staff Attendant
Kids Planet
02.2021 - 10.2021
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Promoted positive behavior among children through clear communication, consistency, and appropriate reinforcement strategies.
- Enhanced program quality by participating in professional development workshops focused on early childhood education best practices and incorporating new ideas into daily practice at the facility.
- Assisted in the planning and execution of engaging activities designed to promote physical activity, social interaction, and cognitive development.
- Contributed to an inclusive environment by fostering positive relationships with all children, regardless of their abilities or backgrounds.
Education
Bachelors - Business Marketing
Indiana University
IN05.2028
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Phone etiquette
- Multitasking and organization
- Attention to detail
- Cash handling proficiency
- Basic math
- Up-selling strategies
- Time management
- Clear communication
- Food safety knowledge
Timeline
Front of House Employee
Confectioneiress Cupcakes & Sweets
08.2025 - Current
Associate
Aldi
10.2024 - 07.2025
Dairy Clerk/back up Lead
Kroger
06.2022 - 10.2024
Food Service Worker
Qdoba
10.2021 - 06.2022
Child Watch Staff Attendant
Kids Planet
02.2021 - 10.2021
Bachelors - Business Marketing
Indiana University