Samantha Carpenter
Las Vegas
Summary
I am a dedicated hardworking, experienced professional who is seeking a position within your organization which will allow me to provide the highest level of patient care while utilizing my experience, skills and continuing education as a Nursing Assistant.
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures, and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
13
13
years of professional experience
Work History
DSP
Danville Services
12.2023 - Current
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
PCA
Productive Homecare Services
09.2019 - 05.2021
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Deli Clerk
Albertsons
06.2017 - 08.2019
- Communicate with customers regarding orders, comments, and complaints.
- Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
- Accept payment from customers, and make change as necessary.
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
- Monitor and order supplies or food items and restock as necessary to maintain inventory.
Customer Service Representative
Customer Contact Channels
02.2014 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Processed insurance claims to ensure timely support for customers in need.
Cashier
Tropical Smoothie
12.2012 - 01.2014
- Communicate with customers regarding orders, comments, and complaints.
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
- Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
- Accept payment from customers, and make change as necessary.
- Collect and return dirty dishes to the kitchen for washing.
Education
Nursing Assistant
Milan Institute
Las Vegas, NV01.2019
Certified Nursing Assistant License
Nevada State Board of Nursing
AED/BLS/First Aid Certified
American Heart Association
03-2025
Bachelor of Science - Nursing
Arizona College of Nursing
Las Vegas, NV12-2026
Skills
- Adjust positions of patients on beds or tables
- Record vital statistics or other health information
- Monitor patients to detect health problems
- Feed patients
- Interview patients to gather medical information
- Assist patients with daily activities
- Assess physical conditions of patients to aid in diagnosis or treatment
- Administer therapy treatments to patients using hands or physical treatment aids
- Dispose of biomedical waste in accordance with standards
- Clean patient rooms or patient treatment rooms
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Attentive to people
- CPR certification
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Ability to lift
- Certified in CPR/AED
- Patient confidentiality
- Supportive personality
- Safety compliance
Timeline
DSP
Danville Services
12.2023 - Current
PCA
Productive Homecare Services
09.2019 - 05.2021
Deli Clerk
Albertsons
06.2017 - 08.2019
Customer Service Representative
Customer Contact Channels
02.2014 - 05.2017
Cashier
Tropical Smoothie
12.2012 - 01.2014
Certified Nursing Assistant License
Nevada State Board of Nursing
Nursing Assistant
Milan Institute
AED/BLS/First Aid Certified
American Heart Association
Bachelor of Science - Nursing
Arizona College of Nursing
Similar Profiles
Samantha BarajasSamantha Barajas
Direct Support Professional at Danville ServicesDirect Support Professional at Danville Services
Shawana YoungShawana Young
Lead Direct Support Professional at Danville ServicesLead Direct Support Professional at Danville Services
DIONJANE JOHNSONDIONJANE JOHNSON
Program Manager at Danville ServicesProgram Manager at Danville Services
Ariana CoomerAriana Coomer
Barista at Jamba JuiceBarista at Jamba Juice