Samantha Carpio
Lake Forest,CA
Summary
Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
5
5
years of professional experience
Work History
Receptionist
Drybar
Newport Beach, CA
08.2023 - Current
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Scheduled and confirmed appointments.
Barista/Cashier
Einstien Bros Bagels
Santa Margarita, CA
06.2020 - 08.2023
- Supported customers with menu choices, delivering personalized recommendations aligned with specific preferences and dietary needs.
- Memorized recipes for specialty coffee beverages and seasonal offerings to enhance customer experience.
- Maintained cleanliness and organization of food and beverage products to ensure quality.
- Greeted customers and efficiently processed orders for drinks and food items.
Education
Cosmetology -
SABA Beauty School
Lake Forest, CA10-2024
High School Diploma -
Laguna Hills High School
Laguna Hills06-2023
Skills
- Problem solving
- Goal setting
- Written communication
- Appointment scheduling
- Customer complaint resolution
- Telephone skills
- Reception desk management
- Scheduling
Languages
Spanish
Native/ Bilingual
Cosmetology License
- Still currently being Licnesed.
Timeline
Receptionist
Drybar
08.2023 - Current
Barista/Cashier
Einstien Bros Bagels
06.2020 - 08.2023
Cosmetology -
SABA Beauty School
High School Diploma -
Laguna Hills High School