Samantha Carson Meza
Cupertino,USA
Summary
Learning Program Manager with 5+ years of experience in Learning & Development, partnering with stakeholders to identify performance gaps and deliver data-driven learning solutions. Proven ability to manage end-to-end program lifecycles, measure effectiveness, and drive engagement and retention through aligned, high-impact initiatives
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Apple - Blackstone Consulting
Cupertino, CA
09.2025 - Current
- Serve as the primary point of contact, ensuring seamless operations across multiple facilities and maintaining high service standards for employees, leadership, and external partners.
- Develop and maintain standard operating procedures (SOPs), improving consistency and scalability of front-office operations.
- Support executive-level operations, delivering high-touch experiences for senior leadership and VIP stakeholders.
Talent Development Program Manager
Chegg
Santa Clara, CA
09.2022 - 11.2024
- Partnered with business leaders and internal subject matter experts (SMEs) to assess organizational needs, identify performance gaps, and design targeted learning programs aligned to strategic objectives.
- Led end-to-end program management for talent development initiatives, from needs analysis and solution design through delivery and post-program evaluation.
- Collaborated with stakeholders to analyze our engagement survey data, identify root causes of performance gaps, and deliver actionable recommendations.
- Measured program effectiveness through defined success metrics, reporting on outcomes such as engagement and skill development to inform future strategy.
- Collaborated with key stakeholders, LMS administrators, and vendors to develop and deploy scalable learning solutions.
- Evaluated learning effectiveness by analyzing pre- and post-program survey data, identifying behavioral changes and driving a 30% increase in participant confidence.
- Managed program budgets and resources, ensuring delivery within scope, timeline, and financial targets.
- Built and maintained strong stakeholder relationships, positioning the team as the primary point of contact for learning initiatives.
- Directed global compliance training programs, achieving 100% completion rates and ensuring alignment with regulatory requirements.
- Authored and implemented Standard Operating Procedures (SOPs) for Talent Development and operational frameworks to standardize processes and improve program delivery efficiency.
Learning and Development Coordinator
Chegg
Santa Clara, CA
08.2020 - 09.2022
- Supported the execution of global learning programs by coordinating logistics, schedules, and cross-functional resources across multiple time zones.
- Partnered with program leads and stakeholders to ensure alignment between learning initiatives and business needs.
- Assisted in program evaluation efforts by tracking participation, engagement, and feedback data to support continuous improvement.
- Managed vendor relationships and procurement processes (Coupa, IronClad), ensuring smooth execution of learning initiatives.
Education
B.A. - Child Development concentraFon in Youth and Family Services
San Francisco State University
San Francisco, CAA.A. - Liberal Studies
De Anza Community College
Cuper&no, CASkills
- Learning Strategy & Program Management
- Performance Gap Analysis
- Stakeholder Consulting
- Cross-Functional Collaboration
- Data Analysis
- Learning Program Evaluation
- Instructional Design Partnership
- End-to-End Program Delivery
- Change Management
- Continuous Improvement
- Vendor & LMS Management
- Budget & Resource Management
- Survey Design & Insights
- Process Optimization
- Compliance & Training Programs
Certification
- Virtual Training and Facilitation, 2022
- Measuring Return on Investment, 2024
Programs
Microsoft Office Suite | Apple Suite | Google Suite | Slack | Concur | Zoom | Workday Learning | SharePoint | IronClad | Confluence | Coupa
Timeline
Receptionist
Apple - Blackstone Consulting
09.2025 - Current
Talent Development Program Manager
Chegg
09.2022 - 11.2024
Learning and Development Coordinator
Chegg
08.2020 - 09.2022
B.A. - Child Development concentraFon in Youth and Family Services
San Francisco State University
A.A. - Liberal Studies
De Anza Community College