SAMANTHA CASTILLO
Oconomowoc,WI
Summary
Bringing 15+ years in customer support and administrative roles, onboarding over 100 new families annually. Skilled in problem-solving and process simplification, ensuring seamless operations and high client satisfaction. Proficient in Microsoft Office, Google Workspace, and CRM systems to enhance team collaboration.
Overview
14
14
years of professional experience
Work History
Medical Billing Specialist
Moreland Ear Nose and Throat Group
Waukesha, USA
03.2025 - 04.2026
- Submitted and reviewed medical claims for accuracy, reducing risk of claim denials.
- Coordinated with healthcare providers to obtain required documentation, ensuring timely claims processing.
- Resolved billing discrepancies through clear communication with insurance providers, facilitating prompt issue resolution.
- Verified patient insurance eligibility for precise billing practices.
- Posted charges, EFT payments, and adjustments efficiently using billing software.
- Maintained detailed records of patient accounts and billing transactions.
- Generated monthly patient invoices and financial reports for management to support financial oversight.
- Assisted patients with inquiries regarding bills and payment options to enhance patient satisfaction and understanding.
- Balanced daily credit card, check, and cash payments.
Enrollment Coordinator/Curricular Resources Manager/Student Advisor
School District of Waukesha
Waukesha, USA
07.2012 - 02.2024
- Onboarded 100+ new families annually, providing tailored support for Blackboard LMS to ease their transition and integration into the online school community.
- Processed enrollment applications, ensuring compliance with state and federal regulations and facilitating smooth transitions for students nationwide.
- Addressed incoming inquiries regarding admission policies and procedures, enhancing clarity for prospective students and families.
- Cultivated relationships with vendors, students, staff, and partners to streamline enrollment processes and enhance support.
- Conferred via phone, email, and zoom with parents/guardians, teachers, administrators and other professionals to discuss student progress to determine priorities and resources for student needs.
- Facilitated weekly counseling sessions with students, helping them set academic and personal goals and providing resources to address their needs.
- Coordinated ordering and distribution of digital curricular resources for eAchieve Academy, ensuring timely access and support for over 100 different resources utilized by students and staff.
- Maintained accurate records of financial transactions while adhering to accounting regulations.
- Ranked 6th on Niche's 2024 list of Best Online High Schools in Wisconsin.
Education
High School Diploma -
Pewaukee High School
Pewaukee, WI06-2001
Journalism And Mass Communication
University of Wisconsin Milwaukee
Milwaukee, WIMedical Billing and Coding
American Academy of Professional Coders
Salt Lake City, UTSkills
- Curricular resource management
- Client management
- Student data management
- Onboarding support
- Vendor relations
- Financial reporting
- CRM systems
- Microsoft Office
- Google Workspace
- Video conferencing
- Remote collaboration
Timeline
Medical Billing Specialist
Moreland Ear Nose and Throat Group
03.2025 - 04.2026
Enrollment Coordinator/Curricular Resources Manager/Student Advisor
School District of Waukesha
07.2012 - 02.2024
High School Diploma -
Pewaukee High School
Journalism And Mass Communication
University of Wisconsin Milwaukee
Medical Billing and Coding
American Academy of Professional Coders