Samantha Castro
Summary
Sales professional dedicated to enhancing customer interactions and satisfaction. Expertise in developing customized solutions that foster strong relationships, leveraging effective communication skills to drive sales success.
Overview
10
10
years of professional experience
Work History
Private Spanish Tutor
Self-employed
08.2021 - Current
- Developed and implemented individualized lesson plans for each student based on their individual needs
- Conducted assessments to identify student strengths and weaknesses in Spanish language
- Taught spanish grammar and writing via online instruction
- Assisted with Spanish literature homework assignments, such as holding essay-writing workshops
Restaurant Hostess
Bar Louie
Downey, California
05.2024 - 11.2024
- Took reservations by phone, answered customer questions, and informed the accurate wait times.
- Collected information from the arriving customers to seat groups or place them on the waitlist.
- Answered customer questions about the restaurant hours, seating, and menu options.
- Worked with the front of the house staff to move tables and adjust seating according to larger parties.
- Informed customers about weekly specials on the menu to help drive sales.
- Restaurant in Downey, California
Private Babysitter
Self-employeed
09.2019 - 12.2020
- Take children to appointments and outings to such as recreation center and shopping centers
- Provided parents with regular updates on the child's development and any milestones
- Prepared safe meals accounting for children's lactose intolerant and other diet requirement.
- Maintain a safe clean and organized home environment at all points
Cashier at Ice Cream Stand
Rico Brothers
03.2018 - 08.2020
- Successfully managed all cashier operations for busy ice cream stand
- Processed payments and performed cash handling operations accurately and efficiently
- Provided excellent customer service to ensure repeat business
- Adhered to all rules, regulations, and health & safety guidelines
Sales associate
Ana's Fashion
06.2016 - 06.2017
- Maintained high customer service standards in high-volume, fast-paced environments
- Assisted customers in finding the best clothing styles fit for different types of occasions
- Provide exemplary customer service by portraying a gracious, friendly and engaging manner
- Conducted daily inventory and sales reports with accuracy and efficiency
- Helped de-escalate tense situations with customers, and ensured they left the establishment pleased and eager to return
Education
BA - Political Science
UCLA
06-2021
Skills
- Proficient in Spanish
- Strong oral and communication skills
- Proficient in Microsoft Office
- Problem solving skills
- Critical thinking skills
- Leadership skills
- Good work ethic
Timeline
Restaurant Hostess
Bar Louie
05.2024 - 11.2024
Private Spanish Tutor
Self-employed
08.2021 - Current
Private Babysitter
Self-employeed
09.2019 - 12.2020
Cashier at Ice Cream Stand
Rico Brothers
03.2018 - 08.2020
Sales associate
Ana's Fashion
06.2016 - 06.2017
BA - Political Science
UCLA