Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Herrera

Wilmington,NC

Summary

As a hardworking and motivated student, I have constantly showed a strong work ethic and a real desire to succeed in school. My educational experience has been characterized by constant development. Through hard effort and perseverance, I have not only advanced my education but also gained a thorough understanding of the subjects that drive my desire to become a lawyer. My journey reflects my persistent commitment to personal and intellectual improvement. I am eager to continue pursuing my education and am looking forward to learning more about the specifics of the legal field. With the objective of becoming a lawyer, I am ready to face the challenges ahead, confident that my hard work and dedication will lead me to success in this rewarding career.

Overview

6
6
years of professional experience

Work History

Private Spanish Tutor

Self-employed
Wilmington, NC
09.2023 - Current
  • Helped diverse students with varying ranges of proficiency in Spanish language through challenging and stressful aspects of academic units.
  • Organized small group activities in order to promote collaboration among learners.
  • Analyzed student strengths and weaknesses in order to create personalized study plans.
  • Educated students in use of various study techniques.
  • Helped students understand rules of Spanish language, Spanish dialects and how Spanish differs from English.
  • Provided private Spanish tutoring to students of all ages and levels of knowledge.

Manager

Aromas of Peru
Wilmington, NC
09.2018 - Current
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and hired qualified candidates to fill open positions.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Volunteer

IRONMAN racing
Wilmington, NC
10.2023 - 10.2023
  • Passed out refreshments and snacks to the racers.
  • Carried several cases of drinks to the correct destination.
  • Greeted guests and offered assistance in finding specific departments or personnel.
  • Recognized by management for providing exceptional customer service.

Ticket Vendor

Charlotte Peruvian Festival
Charlotte, NC
07.2023 - 07.2023
  • Managed multiple tasks simultaneously in a fast-paced environment.
  • Processed payments for tickets using cash, credit cards or other forms of payment.
  • Organized and distributed tickets for special events as needed.
  • Maintained accurate records of ticket sales and refunds.
  • Resolved customer complaints in a professional manner.
  • Greeted customers, answered questions and provided assistance with ticket purchases.

Drink Vendor

Charlotte Peruvian Festival
Charlotte, NC
08.2019 - 08.2019
  • Greeted and assisted customers to foster positive experiences.
  • Operated register, handled cash and processed credit card transactions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Food Vendor

Charlotte Peruvian Festival
Charlotte, NC
07.2018 - 07.2018
  • Operated kitchen equipment such as fryers, ovens, grills, steamers.
  • Ensured all health codes were followed in preparation of meals.
  • Prepared work station before opening to ready dishes, utensils, cookware and registers for daily operations.
  • Maintained stock of disposable eating utensils accessible to customers and pre-loaded serving trays with napkins, utensils and condiments.
  • Greeted customers warmly upon arrival and thanked them when departing.

Education

Associate of Arts -

Cape Fear Community College
Wilmington, NC
05-2024

High School Diploma -

Eugene Ashley High School
Wilmington, NC
05-2022

Skills

  • Restaurant Operations Management
  • Staff Management
  • Customer Engagement
  • Menu Development
  • Food Service Background
  • Cultural Awareness
  • Spanish Language Tutoring
  • Spanish Writing
  • Academic Performance Improvement
  • College-Level Instruction

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Volunteer

IRONMAN racing
10.2023 - 10.2023

Private Spanish Tutor

Self-employed
09.2023 - Current

Ticket Vendor

Charlotte Peruvian Festival
07.2023 - 07.2023

Drink Vendor

Charlotte Peruvian Festival
08.2019 - 08.2019

Manager

Aromas of Peru
09.2018 - Current

Food Vendor

Charlotte Peruvian Festival
07.2018 - 07.2018

Associate of Arts -

Cape Fear Community College

High School Diploma -

Eugene Ashley High School

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Samantha Herrera