Samantha Castro Garcia
Denver,CO
Summary
Highly organized Support Staff Member well versed in providing administrative and clerical support. Considered valuable team player and hardworking professional. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Support Staff Member
Spice Trade Brewery
03.2024 - Current
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
Host
Chili's
05.2023 - 02.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate
Forever 21
02.2023 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
General Studies
Community College of Denver
Denver, COHigh School Degree -
Thomas Jefferson High School
Denver, CO05.2023
Skills
- Telephone assistance
- Support Services
- Client Transportation
- Office Equipment Maintenance
- Check-ins
- Policy Enforcement
- Supply Inventory Control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Support Staff Member
Spice Trade Brewery
03.2024 - Current
Host
Chili's
05.2023 - 02.2024
Sales Associate
Forever 21
02.2023 - 05.2023
General Studies
Community College of Denver
High School Degree -
Thomas Jefferson High School
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