Caroline Munden
Houston,Texas
Summary
20 Years of Professional Experience in the Hospitality Industry. Well-qualified Bartender familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly skilled Brand Ambassador with 8 years of expertise in driving sales through creative marketing initiatives. Strengths include communication skills, knowledge of social media and brand influence with potential customers through friendly conversation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Event Specialist / Brand Ambassador
Pourtastic LLC / Next Level Marketing / High Profile Models / Odell Brewery / Dragon Spirits / 4th Tap Brewery / Inner Circle Beverage
01.2015 - Current
- Generated Sales: Successfully created brand awareness and increased sales through effective event participation.
- Consumer Insights: Assessed consumer usage to enhance product recommendations, leading to increased customer satisfaction
- Event Management: Oversaw program materials, set up, break down, and product sampling at scheduled events
- Product Knowledge: Demonstrated extensive knowledge of beer, wine, and spirits.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Maintained accurate records of promotional events and customer interactions.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
Head Bartender
Java Buzz Lounge
01.2012 - 01.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed creative bar menus and drink recipes by researching emerging industry trends
- Built relationships with vendors to manage orders and negotiate costs
- Completed requisitions to maintain required stock par levels
Education
Associate of Arts -
Queens College of The City University of New York
Flushing, NYSkills
- Mixology and cocktail preparation
- Exceptional customer service
- Efficient inventory management
- Staff training and development
- Proven sales optimization
- Successful event planning and execution
- Effective cash handling
- Adherence to health and safety regulations
- Sales Expertise
- POS Transactions
- Store Displays
- Brand Awareness and Identity
Certification
- TABC Certified
- Food Safety Certificate
References
Available upon request.
Timeline
Event Specialist / Brand Ambassador
Pourtastic LLC / Next Level Marketing / High Profile Models / Odell Brewery / Dragon Spirits / 4th Tap Brewery / Inner Circle Beverage
01.2015 - Current
Head Bartender
Java Buzz Lounge
01.2012 - 01.2015
Associate of Arts -
Queens College of The City University of New York
- TABC Certified
- Food Safety Certificate
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