Steven Hook
Spotsylvania,VA
Summary
Accomplished Banker with 6 years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Beertender
Red Dragon Brewery
08.2023 - Current
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Increased bar revenue with upselling techniques and promotion of special events.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Operated cash register accurately, managing transactions for seamless checkout process.
- Supported marketing efforts by promoting the establishment on social media platforms.
- Maintained a clean and organized bar environment for improved customer experience.
Commercial Underwriter, II
Shore United Bank
05.2022 - Current
- Analyzed various financial statements to accurately assess creditworthiness of potential clients resulting in 2 loans underwritten per week.
- Developed tailored credit memos for simple and complex loan requests.
- Leveraged data analysis tools to predict future losses, enabling better-informed decision-making
- Effectively managed diverse loan portfolio, balancing workload priorities to meet tight deadlines without sacrificing quality.
- Conducted comprehensive risk assessments for existing clients, determining eligibility for lending based on established criteria.
- Established trust with loan officers through transparent communication about underwriting decisions and rationale behind them.
- Contributed to company growth by identifying new business opportunities.
- Maintained up-to-date knowledge of industry trends and regulatory changes, ensuring compliance while optimizing business practices.
- Participated in ongoing professional development opportunities to remain current on best practices within commercial underwriting field.
Branch Sales and Service Associate
PNC Bank
07.2015 - 05.2022
- 6 months as Interim Leader of consolidating branch. Drove production while coaching team on best practices resulting in 15-20 DDA's, 2-3 credit cards, 1-2 loans, and 3-4 investment referrals.
- Identify business prospects resulting 3-4 referrals to business banker/branch manager per month.
- Developed leads by conducting 95 warm calls weekly
- Conduct 6 appointments per week on average.
- Utilize consultative sales approach to uncover client needs and expand client share of wallet.
- Maintained compliance with regulatory requirements, including BSA, AML, Patriot Act, Privacy Act and CRA
- Maintain strict confidentiality of bank records and client information resulting in no compromised client information
- Achieved 5 Star Consumer Index score by consistently delivering friendly and professional client interactions
Education
Bachelors of Science - Business Administration Management
University of Mary Washington
Fredericksburg, Virginia05.2015
Associates Degree - General Studies
Germanna Community College
Fredericksburg, Virginia05.2013
Skills
- Communication
- MS Windows
- Client Relations
- Cash Management
- Problem Solver
- Account Management
- Customer-oriented
- Sales Execution
- Due Diligence
- Interpersonal
- Team Building
- CRM Systems
Certification
- CNP - Certified Notary Public
Timeline
Beertender
Red Dragon Brewery
08.2023 - Current
Commercial Underwriter, II
Shore United Bank
05.2022 - Current
Branch Sales and Service Associate
PNC Bank
07.2015 - 05.2022
Bachelors of Science - Business Administration Management
University of Mary Washington
Associates Degree - General Studies
Germanna Community College
- CNP - Certified Notary Public
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