Samantha Cerero
Highland,NY
Summary
With a proven track record at Centers Health Care, I excel in recreation programming and team management, enhancing wellness and socialization through innovative activities. My leadership resulted in zero department deficiencies, showcasing my ability to adhere to strict guidelines while fostering a positive, engaging environment. Skilled in partnership development and volunteer recruitment, I bring a dynamic approach to facility management. Seasoned Recreation Director offering comprehensive background in community-based recreational programs. Skilled at developing, promoting and supervising diverse public recreation activities. Strong leader with ability to motivate staff for high performance and customer satisfaction. Previous work led to increased participation in community events and improved efficiency of program operations.
Overview
22
22
years of professional experience
Work History
Director of Recreation
Centers Health Care
New Paltz, NY
12.2019 - Current
- Care planning
- Assigned tasks and work hours to staff.
- Sigma and Pointclickcare Software
- Followed NYS DOH guidelines
- 0 Department Deficiencies
- Worked effectively in team environments to make the workplace more productive.
- Negotiated contracts with performers, vendors and other service providers.
- Handled budgetary concerns, keeping activities affordable.
- Created a budget for recreation activities and monitored expenditures to ensure adherence.
- Designed programs to encourage entertainment, relaxation, and socialization for residents
- Coordinated with other departments to facilitate the successful implementation of recreational activities.
- Coordinated calendars, shifts and activity schedules with staff.
- Maintained records related to attendance at recreation activities and programs offered.
- Interacted residents and families by addressing questions and concerns.
- Planned and published calendar of events for facility.
- Planned, organized or led exercise routines, athletic events or arts and crafts.
- Provided guidance to recreation staff on proper use of equipment, rules of play and safety procedures.
- Supervised staff responsible for planning, organizing, and implementing recreation programs.
- Trained and managed assistants and delegated tasks for staff members.
- Developed programs to meet needs of community with recreation initiatives.
- Interviewed and hired staff to fill staff vacancies.
Certified Medical Assistant
Caremount Medical
Poughkeepsie, NY
08.2019 - 11.2019
- Educating minor patients of procedures, providing emotional support throughout visit
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Processed payments from patients accurately using cash registers or computerized systems.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patient examinations.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Explained treatment procedures and physicians' instructions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Medication Reconciliation
- Superior Customer Service
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Certified Medical Assistant
Brookdale Associates
Poughkeepsie, NY
04.2019 - 08.2019
- Vital Signs
- Patient Medical History
- Rooming of Patients
- Fetal Monitoring
- Processed lab work
- Autoclaving of Instruments
- Assist MD with minor Office procedures
- Medication Reconciliation
- Superior Customer Service
Director of Recreation
The Grand Healthcare at River Valley
Poughkeepsie, NY
06.2018 - 04.2019
- Ensured compliance with safety regulations during all recreational activities.
- Planned, organized or led exercise routines, athletic events or arts and crafts.
- Trained workers in company procedures or policies.
- Supervised staff responsible for planning, organizing, and implementing recreation programs.
- Trained and managed assistants and delegated tasks for staff members.
- Sigma and Pointclickcare Software
- Followed NYS DOH guidelines
- Monitored inventory levels of supplies needed for various recreation programs and ordered items when necessary.
- Interviewed and hired associates to fill staff vacancies.
- Resolved conflicts among participants or between participants and staff members in a professional manner.
- Assigned tasks and work hours to staff.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Established schedules and assigned duties to staff members.
- Handled budgetary concerns, keeping activities affordable.
- Coordinated calendars, shifts and activity schedules with staff.
- Planned and published calendar of events for facility.
Medical Office Assistant
Institute for Family Health
Kingston, NY
04.2018 - 06.2018
- Communicated with patients with compassion while keeping medical information private.
- Completed relevant insurance and other claim forms.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Greeted patients and visitors in a professional and friendly manner.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Followed HIPAA guidelines to ensure confidentiality of patient information
- Registered patients and scheduled appointments.
- Managed medical records using an electronic health record system.
- Superior Customer Service
- Translation Services
- Prepared patient charts prior to each appointment.
Medical Assistant
Riverview Psychiatric Medicine
Poughkeepsie, NY
12.2017 - 04.2018
- Vital Signs
- Patient Medical History
- Rooming of Patients
- Insurance discrepancies
- Collection of Copays
- Medication Assistance
- TMS (Transcranial Magnetic Stimulation)
- Prior Authorization
- Medical Transportation Renewals
- Medication Reconciliation
- Superior Customer Service
Medical Assistant
South Florida Rheumatology
Hollywood, FL
07.2017 - 12.2017
- Vital Signs
- Patient Medical History
- Rooming of Patients
- Insurance discrepancies
- Prior Authorization
- Medical Transportation Renewals
- Medication Reconciliation
- Superior Customer Service
Director of Recreation/Volunteer Coordinator
Community at Brookmeade Baptist Home
Rhinebeck, NY
08.2011 - 07.2017
- Budgets
- Program Implementation
- Inventory
- Staffing
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various programs.
- Delegated work to staff, setting priorities and goals.
- Assessed employee performance against established benchmarks or targets.
- Prepared staff work schedules and assigned team members to specific duties.
- Partnered with staff to create professional development plans to support personal and business growth.
- Careplans
- Volunteer Coordinator
- AOD and Sigma Software
- Followed NYS DOH guidelines
- Departmental Deficiencies
- Recruited, trained, supervised, evaluated and mentored staff members.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
Sam’s Childcare Services
01.2003 - 01.2006
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Sanitized toys and tables to maintain clean, safe environment
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Communicated with parents about daily activities and any concerning behaviors.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Guided children through engaging and productive activities to foster fun learning environment.
- Instructed children in eating, resting and restroom habits.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Read books aloud to small groups or individual children.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Provided nurturing and appropriate environment for children of various ages.
- Helped develop motor skills through active playtime activities like running, jumping.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Maintained a clean and organized play area.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
Education
Medical Assisting - Healthcare
Ridley Lowell Business And Technical Institute
Poughkeepsie, NY09.2003
Liberal Arts Degree -
Dutchess Community College, Lowell Business and Technical Institute
Poughkeepsie, NY12.1993
Skills
- Fundraising initiatives
- Wellness promotion
- Membership management
- Facility management
- Partnership development
- Adaptive programs
- Senior programs
- Recreation programming
- Activity scheduling
- Volunteer recruitment
- Team management
- Employee evaluation
- Organizational skills
- Childcare
- Child development support
- CPR training
- Reading skills
- Child supervision
- Social development oversight
- Positive reinforcement
- Personal hygiene assistance
- Special needs experience
- Safety
- Multilingual abilities
- Child development
- Age-appropriate activities
- Infection control policies
Accomplishments
- Outside of the Box winner Dutchess County Chamber of Commerce for NEW DAY program. 2011
- Winner Community Impact award Intalare for Music and Art Program 2016
- Winner Community Impact award Intalare for Culinarty Insights Program 2017
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Director of Recreation
Centers Health Care
12.2019 - Current
Certified Medical Assistant
Caremount Medical
08.2019 - 11.2019
Certified Medical Assistant
Brookdale Associates
04.2019 - 08.2019
Director of Recreation
The Grand Healthcare at River Valley
06.2018 - 04.2019
Medical Office Assistant
Institute for Family Health
04.2018 - 06.2018
Medical Assistant
Riverview Psychiatric Medicine
12.2017 - 04.2018
Medical Assistant
South Florida Rheumatology
07.2017 - 12.2017
Director of Recreation/Volunteer Coordinator
Community at Brookmeade Baptist Home
08.2011 - 07.2017
Sam’s Childcare Services
01.2003 - 01.2006
Medical Assisting - Healthcare
Ridley Lowell Business And Technical Institute
Liberal Arts Degree -
Dutchess Community College, Lowell Business and Technical Institute
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