Samantha Chen
Edmonds,WA
Summary
Dedicated and experienced Head Cashier with over 6 years of front-end retail leadership at Home Depot. Skilled in customer service, transaction management, team supervision, and store operations. Recognized for strong leadership, problem-solving, and a commitment to creating a smooth and positive shopping experience for customers.
Overview
38
38
years of professional experience
Work History
Head Cashier
Home Depot
Shoreline, WA
02.2018 - Current
- Achieved over 1,000 credit card sign-ups in a single year, supporting corporate sales goals and enhancing customer loyalty initiatives.
- Lead and support the front-end team to ensure efficient operations at cash registers and self-checkout stations.
- Manage cash and credit card transactions, maintain accuracy in cash drawer balancing, and oversee the security of funds.
- Train, mentor, and monitor cashier performance, providing ongoing support and guidance.
- Oversee line flow management, troubleshooting hardware issues, and ensuring a seamless checkout experience.
- Assist with store opening procedures, and collaborate with other departments as needed to support overall operations.
Marketing Executive
Sabah Times
Sabah, Malaysia
02.1987 - 06.2017
- Collaborated with product development teams to ensure marketing strategies align with product offerings.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Oversaw production of marketing materials, including brochures, flyers, and digital content.
- Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
- Created content for various digital channels, including website, social media and email.
Education
Some College (No Degree) - Private Secretary Course
Kinabalu Commercial College
Malaysia04-1989
Skills
- Cash management
- Transaction processing
- Employee training
- Customer service
- Team leadership
- Written communication
- Adaptability and flexibility
Languages
Mandarin
Native/ Bilingual
Malay
Full Professional
English
Full Professional
Accomplishments
- #1 in Credit Card Sign-Ups in the district
- Cashier of the Month in town
Timeline
Head Cashier
Home Depot
02.2018 - Current
Marketing Executive
Sabah Times
02.1987 - 06.2017
Some College (No Degree) - Private Secretary Course
Kinabalu Commercial College
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