Samantha Clement
Jeffersonville,PA
Summary
Skilled Executive with 20+ years of progressive experience in the healthcare industry with expertise in Revenue Cycle operations. Adept in implementing improvements to optimize efficiency in business operations and customer experience. My strategic planning and organizational development skills led to significant cost reductions and a culture of high performance. Achievements include implementing technology solutions and fostering collaboration across teams for compliance and operational excellence. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
36
36
years of professional experience
Work History
VP Revenue Cycle Management & Customer Service
Philips
03.2011 - Current
- Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
- Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Identified areas of inefficiency through extensive financial analysis and implemented cost-saving measures to optimize organizational performance.
- Implemented advanced technology solutions to drive digital transformation efforts, resulting in streamlined workflows and enhanced customer experience.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Various Roles
Quest Diagnostics
08.1988 - 03.2011
- Revenue Management Leader - Finance Manager overseeing company system integration initiatives
- IT Manager - Lead technical team in implementing system enhancements and cost saving projects
- IT QA - Ensure SDLC was followed from functional & design requirements through testing and implementation
- Operations QA Analyst - Develop and maintain quality controls
- Payer Relations Analyst - Collaborate with payers and ensure contracts were implemented accordingly
Education
Bachelor of Arts - Business Administration
Peirce College
Philadelphia09.2001
Skills
- Organizational Development
- Payer Relations
- Digital Transformation
- Operational leadership
- Project Management
- Strategic Planning
- Six Sigma Green Belt Certification
- Vendor Management
Timeline
VP Revenue Cycle Management & Customer Service
Philips
03.2011 - Current
Various Roles
Quest Diagnostics
08.1988 - 03.2011
Bachelor of Arts - Business Administration
Peirce College