Erin R. Jacobs

• Oversaw front office reception, provider credentialing, and insurance verification processes with adherence to FQHC policies.
• Harmonized departmental objectives with organizational values through strategic planning.
• Executed leadership oversight to enhance the Practice Management Team, achieving a 25% increase in productivity.
• Executed strategic enhancements to Accounts Receivable operations, boosting revenue collection efficiency by 409%.
• Boosted patient collections by 47% within first six months of employment.
• Reduced denial rate to 2.7% for entire area.
• Implemented efficient billing strategies resulting in a 30% boost in service charges after three months.
• Achieved a 527.32% growth in total patient collections over a nine-month span.
• Achieved a 63.8% increase in total payer collections over nine months.
• Revamped AR Billing, AR Follow-up, Cash Posting functionalities in the financial services module.
• Supervised departmental functions for nine clinics, ensuring cohesive management.
• Updated OSV policies for revenue services and practice management.
• Reduced bad debt write-offs by 80% in one year.
• Maintained and updated Charge Master consistently.
• Reviewed completed work to verify consistency, quality, and conformance.
• Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Established key performance indicators to track progress towards goals.
• Produced thorough, accurate and timely reports of project activities.
• Analyzed data to inform decision-making and strategic direction.
• Facilitated professional development programs to build a high-performing team.
• Recruited and trained new employees to meet job requirements.
• Oversaw budgeting processes and ensured fiscal responsibility was maintained throughout the year.
• Negotiated contracts with vendors to secure favorable terms and pricing.

• Led the creation of an in-depth synopsis outlining organizational goals.
• Provided leadership to ensure successful project completion in multiple environments.
• Employs systemic strategies in the design, redesign, and development of curriculum.
• Led team of designers on collaborative design projects.
• Supported ongoing learning and professional growth of operations' learner audiences.
• Develops online learning materials from traditional classroom formats.
• Creates strategic roadmap for larger scale projects and design forecasting.
• Managed the process of writing grants and securing funds.
• Guided new non-profit organizations through the process of filing 501(c)(3) applications.
• Prepared comprehensive RFPs to attract competitive outsourcing bids.
• Delivered instruction on Revenue Cycle, Charge Services, and Registration in Cerner applications.
• Delivered comprehensive training in organizational best practices.
• Implemented strategic financial risk management initiatives.
• Oversaw comprehensive third party billing systems.

Business Development

• Operations Management
• Documentation Reviews & Audits
• Nonprofit Organization

• Improved A/R by $6 million per fiscal year budget goals.
• Reduce the accounts receivable by almost 40% in 6 to 8 months, and bring the AR days down from 180 to 67 days in 7 months.
• Effectively plan, review, and evaluate all areas of the revenue cycle, ranging from front-end to mid-revenue cycle, to back-end.
• Supervised team of 25 full-time employees across multiple healthcare departments.
• Evaluated staffing levels, productivity, and work quality to inform adjustments in staffing strategy.
• Instilled a culture of accountability through regular performance evaluations.
• Supervised project management, cash collections, and year-end reporting for R1 RCM and Alaska Billing Services.
• Ensured accurate updates in the Charge Master for Critical Access Hospital, outpatient clinics, and specialized care centers.
• Teamed up with heads of various departments to reduce revenue leakage.
• Utilized data and reports to pinpoint improvement opportunities.
• Ensure Patient Financial Services adhere to internal, state, and federal billing codes.
• Guaranteed compliance with CMS Regulations and OIG Medicare-related matters in Patient Financial Services.
• Established performance metrics and evaluated staff to promote continuous improvement.
• Promoted a culture of innovation and encouraged staff to contribute ideas.
• Implemented successful business strategies to increase revenue and target new markets.
• Recruited, trained, supervised, evaluated and mentored staff members.
• Negotiated high-value contracts with vendors and partners to optimize resource allocation.
• Prepared presentations for board meetings summarizing key developments within the company.

• Led the department activities related to the billing and collections of the Government program payments
• Effectively plan, review, and evaluate in-house billing, posting and collection operations for all patient accounts for Hospital services
• Completed 180+ claims daily
• Maintained low A/R buckets with days lower than 39%
• Enforced Patient Financial Services compliance with all internal, state, and federal codes, rules, regulations and standards regarding the billing and collections for services provided by the company’s Health Services providers
• Ensure Patient Financial Services compliance with OIG Medicare issues and CMS Regulations
• Used KPI Performance Indicators (KPI) to ensure data, cash, revenue workflows, and company budget stayed in alignment with end year goals
• Patient record upkeep and input and provided QA for accuracy

• Analyzed data from test scores, surveys, and other sources to evaluate program effectiveness.
• Advised on policies regarding instruction materials selection, classroom management techniques, extracurricular activities.
• Created cross-functional information exchange plans to connect subject matter experts with one another.
• Assessed personnel needs within the department and recruited qualified candidates when necessary.
• Identified strategies, processes and metrics-that-matter to monitor program effectiveness for demonstrable effect.
• Established team of members to support learning and increase overall functional performance.
• Planned, directed and monitored instructional methods and content of educational and vocational programs.
• Monitored student achievement through various assessments tools such as tests or project evaluations.
• Conferred with parents and staff to discuss educational activities and policies.
• Facilitated both in-person and virtual training courses to provide valuable training for new and current staff.
• Oversaw day-to-day operations of the education department, including staff supervision and training.
• Provided guidance for faculty on best practices in teaching methodology and assessment strategies.
• Determined allocations of funds for staff, equipment and authorized purchases.
• Developed and implemented comprehensive education plans to ensure student success.
• Implemented modular cadence for training to coincide with hiring and qualification cycles.
• Established protocols for responding to complaints from parents or guardians about educational matters.
• Organized professional development activities for teachers including workshops, conferences, seminars.
• Chartered new hire and ongoing training policies to create continuous development plans.
• Served as a liaison between the school district administration and community groups regarding educational issues.