Samantha Clemons
Brookwood
Summary
Dynamic operations leader with a proven track record at CVS Health, excelling in performance monitoring and team leadership. Successfully implemented workflow optimizations that enhanced efficiency and reduced turnover. Skilled in developing SOPs and fostering collaboration, driving continuous improvement in diverse environments. Committed to achieving operational excellence and team success.
Overview
13
13
years of professional experience
Work History
Customer Support Operations Supervisor
CVS HEALTH
06.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Coordinated scheduling and staffing to optimize workforce efficiency and coverage.
- Facilitated communication between departments to enhance collaboration on project initiatives.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Owner/Operator
On The Spot Cleaning Solutions
06.2017 - 11.2025
- Developed and implemented effective cleaning schedules for diverse client needs.
- Trained and mentored new staff on safety protocols and cleaning techniques.
- Oversaw inventory management, optimizing supply orders to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Negotiated contracts with vendors to secure favorable terms for the business.
Operations Supervisor, Inventory Control
CVS Distribution Center
09.2021 - 06.2023
- Implemented process improvements that enhanced workflow efficiency within distribution activities.
- Monitored performance metrics, identifying areas for improvement to drive operational excellence.
- Collaborated with management to strategize solutions for logistical challenges within the distribution center.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
Executive Director
Mount Royal Towers
08.2012 - 03.2017
- Oversaw budget management, ensuring financial sustainability and resource allocation efficiency.
- Implemented performance management systems to enhance staff accountability and productivity.
- Directed program evaluation processes, identifying areas for continuous improvement and impact measurement.
- Established governance frameworks to ensure compliance with regulatory standards and best practices.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Represented organization to local public by giving presentations and speeches and participating in community events.
Education
No Degree - Data Analytics
Strayer University
Washington, DC07-2026
Skills
- Performance monitoring
- Team leadership
- Task delegation
- Staff supervision
- Workflow optimization
- SOP Development
Timeline
Customer Support Operations Supervisor
CVS HEALTH
06.2023 - Current
Operations Supervisor, Inventory Control
CVS Distribution Center
09.2021 - 06.2023
Owner/Operator
On The Spot Cleaning Solutions
06.2017 - 11.2025
Executive Director
Mount Royal Towers
08.2012 - 03.2017
No Degree - Data Analytics
Strayer University