Briana Montijo
Wimauma,FL
Summary
Customer-focused professional with experience in fast-paced retail environments, delivering excellent service, handling sensitive situations, and collaborating with team members. Seeking an entry-level healthcare front desk or patient services role to build hands-on experience while providing compassionate, organized support to patients and staff.
Overview
1
1
year of professional experience
Work History
Customer Service Associate – Front Store
CVS Health
6202 US-41, Apollo Beach, FL 33572
01.2025 - Current
- Promoted to Shift Supervisor within three months due to strong customer service performance, reliability, and leadership skills
- Provided exceptional hospitality and front-desk service, consistently earning positive customer feedback and survey results
- Answered and routed high-volume phone calls professionally, addressing customer questions and concerns
- Assisted customers with general health-related inquiries while maintaining discretion and referring medical questions to pharmacy staff when appropriate
- Supervised evening and night shift operations to ensure smooth store functioning
- Performed closing procedures, including securing registers, balancing cash drawers, completing end-of-day paperwork, and securing the store
- Supported and guided team members during shifts to maintain efficiency and customer satisfaction
- Resolved customer issues calmly and professionally in a fast-paced environment
- Maintained an organized, clean, and welcoming front-desk and customer service area
- Worked in a healthcare retail environment with an emphasis on professionalism, confidentiality, and compliance
Education
High School Diploma -
South Sumter Highschool
706 N Main St, Bushnell, FL 3351305-2023
Skills
- Customer service
- Client Communication
- Multitasking
- Conflict resolution
- Team collaboration
- Professional Phone Etiquette
- Attention to Detail
- Basic Computer Skills
- Empathy & Active Listening
Languages
Spanish
Elementary
English
Native or Bilingual
Timeline
Customer Service Associate – Front Store
CVS Health
01.2025 - Current
High School Diploma -
South Sumter Highschool