Julissa Pagan
Lancaster,USA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Customer Service Rep/ Front Store Associate
CVS Health
Lancaster, PA
08.2022 - 03.2024
- Delivered excellent customer service as the primary point of contact at the front register, assisting a diverse customer base including seniors, college students, and families
- Handled daily front store operations such as processing transactions, restocking shelves, and maintaining a clean, organized retail space
- Supported the pharmacy team by assisting with front desk tasks, managing prescription pickups, and ensuring a smooth customer experience in a high-traffic environment
- Demonstrated strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced setting.
- Demonstrated excellent customer service skills at all times.
- Answered incoming calls regarding product inquiries or orders.
- Addressed customer complaints in a professional manner.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
Cashier
Souvlaki boyz grill
Lancaster, PA
05.2019 - 01.2020
- Performed a variety of responsibilities in a fast-paced restaurant environment, including operating the cash register, handling customer transactions, and providing friendly customer service
- Responsible for dishwashing, bussing tables, and maintaining cleanliness throughout the dining area
- Frequently assisted with food preparation, supporting kitchen staff during peak hours to ensure efficient and timely service
- Demonstrated strong multitasking abilities and teamwork in a dynamic, customer-focused setting
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
Master Cable Assembler
Kalas Manufacturing
Lancaster, PA
09.2017 - 05.2019
- Began as a Cable Assembler and quickly advanced through multiple roles due to strong performance and leadership capabilities
- Promoted to Master Cable Assembler, with responsibilities that included inspecting and verifying the quality of work completed by other associates to ensure compliance with company standards
- Later appointed as Backup Cell Leader, overseeing daily operations, coordinating workflows, and supervising team members within the department to maintain productivity and quality goals
- Operated various machinery, gaining hands-on experience as a Machine Operator
- Demonstrated strong leadership, technical proficiency, and a commitment to continuous improvement within the manufacturing process
- Provided technical support when necessary regarding installation issues or product inquiries.
- Developed innovative solutions that improved efficiency within the production process.
- Worked closely with other departments to ensure accuracy in production processes.
- Monitored production schedule changes in order to meet tight deadlines.
Education
High School Diploma -
McCaskey High School
Lancaster, PA05.2018
Skills
- Customer service
- Warehouse experience
- Packaging
- Assembler
- Assembly
- Telephone support
- Team collaboration
- Time management
- Communication skills
- Attention to detail
- Problem solving
- Organizational skills
- Retail sales
- Soldering
- Cashiering
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Rep/ Front Store Associate
CVS Health
08.2022 - 03.2024
Cashier
Souvlaki boyz grill
05.2019 - 01.2020
Master Cable Assembler
Kalas Manufacturing
09.2017 - 05.2019
High School Diploma -
McCaskey High School