Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Samantha Cole

Sturgis

Summary

Dynamic and collaborative professional with a proven track record in customer service and teamwork, honed across roles at McDonald's and in early childhood education settings. Excelled in enhancing customer satisfaction and fostering educational growth, demonstrating exceptional time management and interactive communication skills. Achieved significant improvements in efficiency and learning environments by applying innovative problem-solving strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Crew Member

Wendys Fast Food
02.2025 - Current
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Life Skills Coach

Bowen Health
07.2024 - 12.2024
  • Conducted workshops on topics such as stress management, time management, and effective communication skills for improved quality of life.
  • Assessed clients'' needs and tailored coaching approaches accordingly, fostering personal growth and development.
  • Established strong rapport with clients, creating an open and trusting environment for honest communication.
  • Implemented creative problem-solving techniques, assisting clients in overcoming challenges and achieving success.
  • Navigated sensitive conversations with professionalism and empathy when addressing complex issues impacting individuals'' lives.
  • Evaluated client progress regularly, adjusting coaching strategies to optimize results continually.

Internship Student

Pivotal
05.2024 - 07.2024
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Sorted, organized, and maintained files.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
  • Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
  • Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.

Crew Member

Wendy's
02.2024 - 07.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Lead Toddler Teacher

Building Blocks Preschool
08.2023 - 02.2024
  • Created a nurturing classroom environment that supported the social-emotional growth of young learners.
  • Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
  • Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
  • Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
  • Established routines and procedures that promoted a sense of orderliness, predictability, and security for toddlers.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Promoted sensory development by providing access to different textures.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Crew Member

Dunkin' Donuts
04.2023 - 08.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Crew Member

McDonald
01.2023 - 02.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.

Assistant Infant Teacher

ABC Grow And Learn
04.2021 - 10.2022
  • Participated in ongoing professional development opportunities to stay current on best practices within early childhood education.
  • Assisted in tracking infant milestones, ensuring timely identification of potential developmental delays or concerns.
  • Established strong relationships with parents, maintaining open communication about their child''s progress and any concerns that arose.
  • Boosted cognitive development through intentional planning of stimulating activities suitable for each infant''s unique abilities and interests.
  • Enhanced infant learning experiences by incorporating age-appropriate activities and sensory materials into daily routines.
  • Promoted a safe and nurturing environment for infants, regularly checking play areas for potential hazards.

Preschool Assistant Teacher

Little Cougars Preschool
03.2020 - 04.2022
  • Supervised children during in-classroom activities and on playground.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
  • Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Encouraged children to interact with each other and participate in group activities.

Crew Member

McDonald's
01.2016 - 03.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Bachelor of Arts - Community And Human Services; Family Concentration

Siena Heights University
Adrian, MI
08.2024

Associate of Arts -

Jackson Community College
Jackson, MI
10.2022

High School Diploma -

Adrian High School
Adrian, MI
05.2019

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Interactive communication skills

Accomplishments

  • Supervised groups of up to 8 children from three months to 3 years of age.
  • Achieved food quality times through effectively helping with other team member to organize and set orders to their expectations to meet customer satification.

Timeline

Crew Member

Wendys Fast Food
02.2025 - Current

Life Skills Coach

Bowen Health
07.2024 - 12.2024

Internship Student

Pivotal
05.2024 - 07.2024

Crew Member

Wendy's
02.2024 - 07.2024

Lead Toddler Teacher

Building Blocks Preschool
08.2023 - 02.2024

Crew Member

Dunkin' Donuts
04.2023 - 08.2023

Crew Member

McDonald
01.2023 - 02.2023

Assistant Infant Teacher

ABC Grow And Learn
04.2021 - 10.2022

Preschool Assistant Teacher

Little Cougars Preschool
03.2020 - 04.2022

Crew Member

McDonald's
01.2016 - 03.2020

Bachelor of Arts - Community And Human Services; Family Concentration

Siena Heights University

Associate of Arts -

Jackson Community College

High School Diploma -

Adrian High School
Samantha Cole