Denetra Cromartie
Rocky Mount,NC
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Wendy's. Proven team leader skilled in training staff and enhancing operational efficiency. Recognized for maintaining high standards of cleanliness and safety while fostering a positive work environment. Committed to delivering exceptional service and achieving team goals.
Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Wendys Fast Food
06.2025 - Current
- Led cashier team in efficient order processing and customer service delivery.
- Trained new staff on cash handling procedures and point-of-sale systems.
- Ensured compliance with health and safety regulations during operations.
- Contributed to maintaining cleanliness and organization of work area.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
05.2024 - 05.2025
- Maintained cleanliness and organization of work area to enhance customer experience.
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with menu selections, promoting daily specials and upselling items.
- Handled cash, credit, and gift card payments accurately while ensuring secure transactions.
- Resolved customer inquiries and concerns promptly to uphold service standards.
- Collaborated with team members to ensure smooth service during peak hours.
- Trained new staff on operational procedures and customer service protocols effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Assembly Line Production Worker
Rocky Mount Engine Plant
12.2023 - 05.2024
- Operated assembly line machinery to produce high-quality engine components.
- Conducted quality checks to ensure compliance with production standards.
- Collaborated with team members to optimize workflow and minimize downtime.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Followed detailed assembly instructions to assemble parts accurately and efficiently.
- Contributed to overall team success by meeting daily production targets consistently.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
Warehouse Floater
Bridgestone Firestone
09.2023 - 11.2023
- Maintained cleanliness and safety standards throughout warehouse operations.
- Supported order fulfillment by accurately picking, packing, and labeling shipments.
- Adapted quickly to varying tasks and responsibilities in fast-paced environment.
- Maintained a clean and safe working environment for colleagues, ensuring proper handling of hazardous materials.
- Collaborated with team members to ensure timely completion of daily tasks and smooth operations within the warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Cashier Trainer
Bojangles' Famous Chicken 'n Biscuits
09.2021 - 09.2023
- Trained new cashiers on operational procedures and customer service standards.
- Developed training materials to enhance onboarding efficiency for new employees.
- Monitored cashier performance to ensure adherence to service quality expectations.
- Provided ongoing coaching and feedback to improve employee skills and productivity.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Operated POS system to complete cash, credit and check transactions.
- Assisted cashiers in setting personal goals for professional growth, driving increased levels of job satisfaction.
Education
High School Diploma -
Nash Central High School
Rocky Mount, NC06-2017
Skills
- Team leadership
- Cash handling
- Customer service
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Cash register operation
- Cash handling expertise
- Money handling
- Product restocking
- Heavy lifting
Languages
English
Full Professional
Timeline
Cashier Team Lead
Wendys Fast Food
06.2025 - Current
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
05.2024 - 05.2025
Assembly Line Production Worker
Rocky Mount Engine Plant
12.2023 - 05.2024
Warehouse Floater
Bridgestone Firestone
09.2023 - 11.2023
Cashier Trainer
Bojangles' Famous Chicken 'n Biscuits
09.2021 - 09.2023
High School Diploma -
Nash Central High School