Samantha Combs
Hephzibah,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Nail Technician
Solar Nails
10.2019 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
Customer Service Representative
Sitel Call Center
10.2017 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Medical Assisting
Herzing University
Atlanta, GA01.2021
Cosmetology
Augusta Technical College
Augusta, GA05.2016
High School Diploma -
Jefferson County High School
Louisville, GA05.2012
Skills
- Client Needs Assessment
- Problem-Solving Skills
- Time Management
- Profit Margins
- Microsoft Excel
- Account Management
- Retail Sales Customer Service
- Order Fulfillment
- Merchandise Orders and Exchanges
- Membership Inquiries and Renewals
- Policy and Procedure Adherence
- Calm and Professional Under Pressure
- Customer Relationship Management
Timeline
Nail Technician
Solar Nails
10.2019 - Current
Customer Service Representative
Sitel Call Center
10.2017 - 02.2019
Medical Assisting
Herzing University
Cosmetology
Augusta Technical College
High School Diploma -
Jefferson County High School
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