Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Conley

Virginia Beach,VA

Summary

Dynamic Assistant Property Manager with a proven track record at Amucron Realty, excelling in tenant conflict resolution and operational procedure development. Leveraged relationship-building skills to enhance tenant satisfaction, achieving a notable increase in leasing activities. Expert in lease administration and property inspections, consistently exceeding customer satisfaction goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

Amucron Realty
Virginia Beach, VA
02.2024 - Current
  • Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
  • Processed applications received from prospective tenants verifying credit history, employment status.
  • Conducted tours of vacancies with prospective tenants.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Explained policies and procedures to tenants and enforced rules.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Handled resident complaints and expedited maintenance requests.
  • Assisted property manager in leasing and marketing activities.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.

Sewing Instructor

Tidewater Sew And Vac
Chesapeake, Virginia
08.2021 - 06.2024
  • Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.
  • Provided guidance on selecting suitable fabrics for projects.
  • Instructed students in the use of sewing machines, fabrics and patterns.
  • Motivated students who were struggling with specific tasks or concepts.
  • Planned lessons using creative instruction to reach wide student audience.
  • Established and communicated clear objectives for lessons and projects.
  • Created lesson plans for each class based on the skill level of the students.
  • Evaluated student progress and adjusted learning plans to foster progress.
  • Troubleshot machine malfunctions or operator errors with patience and understanding.
  • Educated students using customized teaching methods and hands-on curriculum.

HVAC Instructor

Fortis College
Norfolk, Virginia
03.2017 - 05.2018
  • Attended meetings, training and activities to enhance skills and credentials.
  • Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives.
  • Managed classroom behavior effectively using positive reinforcement strategies.
  • Observed and evaluated student performance and development and provided appropriate feedback on work.
  • Used videos, lectures and moderated discussions to engage students during class.
  • Incorporated current events into lessons in order to engage student interest in real world applications.
  • Planned instruction to achieve objectives based upon student needs and established curriculum.
  • Provided individualized instruction to students to improve their academic performance.
  • Tested students' comprehension of subject matter through quizzes, tests and projects.
  • Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
  • Planned laboratory experiments that would reinforce concepts taught during lectures or seminars.
  • Maintained evening or weekend hours to provide students with additional support.
  • Recorded daily attendance to maintain accurate and complete records.

Building Maintenance and Repair Instructor

Tidewater Tech Online
Norfolk, Virginia
02.2016 - 02.2017
  • Maintained accurate records of student attendance, assessments and progress reports.
  • Participated actively in faculty meetings or professional development sessions within the school district.
  • Counseled struggling students regarding educational issues such as study habits or academic goals.
  • Provided feedback on student assignments such as essays, research papers or lab reports.
  • Planned instruction to achieve objectives based upon student needs and established curriculum.
  • Used videos, lectures and moderated discussions to engage students during class.
  • Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
  • Assessed student progress through quizzes, tests, and projects.
  • Coordinated and facilitated training, encouraging group participation and ownership.
  • Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
  • Maintained evening or weekend hours to provide students with additional support.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

HVAC Certification - HVAC

Tidewater Tech Trades
Norfolk,VA
02-2016

Welding Certification - Welding

Tidewater Tech Trades
Norfolk, VA
04-2015

Electrical Certification - Electrical Engineering

Everest College
Chesapeake, VA
08-2014

High School Diploma -

Knox County Center High School
Knoxville, TN
05-2005

Skills

  • Effective Telephone and Email Skills
  • Operational Procedure Development
  • Tenant conflict resolution
  • Relationship building and rapport
  • Lease administration
  • Application process proficiency
  • Property tours and inspections
  • Vacant unit monitoring
  • Records management
  • Lease agreement review
  • Record keeping
  • Leasing and sales

Certification

  • Electrical
  • Universal EPA
  • Welding
  • Fair Housing

Timeline

Assistant Property Manager

Amucron Realty
02.2024 - Current

Sewing Instructor

Tidewater Sew And Vac
08.2021 - 06.2024

HVAC Instructor

Fortis College
03.2017 - 05.2018

Building Maintenance and Repair Instructor

Tidewater Tech Online
02.2016 - 02.2017

HVAC Certification - HVAC

Tidewater Tech Trades

Welding Certification - Welding

Tidewater Tech Trades

Electrical Certification - Electrical Engineering

Everest College

High School Diploma -

Knox County Center High School

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Samantha Conley