SAMANTHA CONTOIS
Summary
Proficient in scheduling, money handling and team management. Successful at overseeing all aspects of operation to keep tasks on schedule and ensure deadlines met. Competent in clerical duties including data entry, chart preparation, organized filing and office support. Demonstrated ability to build a positive relationship and exceed customer expectations, resulting in repeated business.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
The UPS Store
08.2025 - Current
- Processed package drop-offs, tracked requests, and addressed delivery questions to enhance customer service experience.
- Verify customers' forms of ID and open paid mailboxes into UPS and USPS systems accurately.
- Received, labeled, processed, and managed domestic shipments to ensure accurate and timely delivery.
- Process international shipments while checking and following customs regulations.
- Verified addresses, shipping options, and service forms for accuracy.
- Follow packaging procedures to ensure standard, fragile and high value items up to our pack and ship guarantee expectations.
- Maintained clean, welcoming environment by restocking mailing supplies and organizing workspace.
- Operate and perform light troubleshooting on high volume copiers, printers, laminators and binding machines to complete order deadlines.
- Completed hazmat training to ensure safety in handling hazardous materials.
Patient Service Representative
Marquette Internal Medicine & Pediatric Associates
08.2022 - 08.2025
- Managed patient check-in and check-out processes for appointments.
- Updated and confirmed patient demographic and insurance information to ensure accurate records at each visit.
- Coordinated scheduling of follow-up visits based on provider availability to optimize patient flow.
- Facilitated completion of patient history and consent paperwork to streamline the check-in process.
- Answer incoming calls, handle prescription refill requests, and route detailed messages to correct provider staff.
- Process cash and credit card payments for medical services rendered.
Medical Records Specialist
UP Heart & Vascular
02.2021 - 08.2022
- Processed and completed medical record release requests, facilitating access to patient information.
- Verified and entered demographic details into EMR and practice management system.
- Prepared charts and patient files for upcoming appointments, ensuring accuracy and completeness of outreach site information.
- Answered incoming calls and efficiently routed callers to appropriate staff, ensuring timely communication.
- Prepared outgoing mail, distributed incoming mail, typed documents and correspondence, and handled photocopying, scanning, and faxing.
Shift Supervisor
Hardee's
08.2019 - 02.2021
- Supervise shifts and support team members in delivering quality service and cleanliness while keeping profitability in focus.
- Led staff training efforts with emphasis on safety and security compliance.
- Build productive communication between management and crew to meet drive time and customer service expectations.
- Supported labor cost goals through careful shift oversight.
- Kept inventory aligned with company gap requirements through careful intake processing.
- Complete end-of-week and end-of-month paperwork accurately and on time.
- Prepare end-of-week and end-of-month paperwork with accuracy and consistency.
- Reconcile drawers and complete bank deposit preparation.
Team Leader
Subway
04.2015 - 08.2019
- Directs staff to ensure that food safety, product, preparation and cleanliness standards are upheld.
- Assigns, oversees and evaluates the work of staff. Recommends promotion, transfer or termination of employees. May conduct verbal or written evaluations.
- Coach new hires and existing staff, focusing on their specific areas of need.
- Knowledgeable in all management paperwork duties, opening and closing procedures.
- Evaluated production needs and placed truck orders.
- Ensure safe balance is accurate, balance drawers and prepare deposits.
Education
Hazmat Training Certified
The UPS Store
08-2025
High School Diploma -
Ishpeming High School
06-2017
Skills
- Leadership
- Time management
- Customer Service
- Communication
- Attention to detail
- Conflict resolution
- Computer literacy
- EMR systems
- Customs regulations
- HIPAA compliance
Timeline
Retail Sales Associate
The UPS Store
08.2025 - Current
Patient Service Representative
Marquette Internal Medicine & Pediatric Associates
08.2022 - 08.2025
Medical Records Specialist
UP Heart & Vascular
02.2021 - 08.2022
Shift Supervisor
Hardee's
08.2019 - 02.2021
Team Leader
Subway
04.2015 - 08.2019
Hazmat Training Certified
The UPS Store
High School Diploma -
Ishpeming High School