Samantha Cook
Fort Worth,TX
Summary
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Lead Dental Assistant
Trinity Oaks Family Dental
Fort Worth, TX
04.2023 - Current
- Supervise daily operations of dental assisting team, ensuring high-quality patient care and efficient workflow.
- Train and mentor junior dental assistants on clinical procedures and best practices.
- Streamline appointment scheduling processes, improving patient flow and reducing wait times.
- Collaborate with dental professionals to develop treatment plans and enhance patient communication.
- Assist with dental procedures, such as extractions, fillings, and crowns
- Maintain a clean and safe work environment
- Trained and mentored junior dental assistants on best practices in patient care and office procedures.
Caregiver
Self Employed
JOPLIN, MO
02.2017 - 04.2023
- For My Disabled Child
- Operate, clean, and perform trouble-shooting of medical equipment: feeding pump, suction machine, pulse oximeter and oxygen concentrator
- Manage scheduled g-tube feedings
- Provide daily oral therapy, speech therapy, physical therapy and occupational therapy
- Maintain household cleaning: disinfecting floors and surfaces, cleaning bathrooms, kitchens and doing laundry
Phlebotomist/LabTechnician
Health One Labs LLC
Joplin, MO
01.2016 - 02.2017
- Opened/Closed business
- Performed venipuncture and collected blood in vacuum tubes for testing
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Centrifuged blood samples as outlined in clinical protocols
- Performed echocardiogram testing
- Completed proper sanitation and cleaning of equipment and work areas between patients
Senior Plasma Center Technician/ Phlebotomist
Biolife Plasma Services
Joplin, MO
09.2014 - 12.2015
- Complied with federal, state, local and company-specific regulations related to quality of product, employee and donor safety
- Maintained complete and accurate records
- Installed, primed and disconnected disposable sets on plasmapheresis machines
- Calibrated, operated, maintained and performed trouble-shooting of plasmapheresis machines
- Performed venipuncture using 17 gauge needle
- Monitored donors during donation process and responded to donor reactions
- Maintained general cleanliness of work area and assisted other work areas as needed to ensure a clean and professional environment
Small Business Specialist/ Customer Service Representative
AT&T Mobility Call Center
Joplin, MO
11.2007 - 03.2011
- Exhibited high energy and professionalism when dealing with clients and staff
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Educated customers about billing, payment processing and support policies and procedures
Education
Registered Dental Assistant - Dental Assisting
Fort Worth Dental Assistant School
Fort Worth03.2023
Phlebotomy
Franklin Technology Center
Joplin, MO05.2006
High School Diploma -
Neosho High School
Neosho, MO05.2006
Skills
- Patient care
- Customer service skills
- Time management
- Efficient and reliable team player
- Dental software proficiency
- Infection control proficiency
Personal Information
Mother of two beautiful girls. Parishioner at St. Benedict Catholic Church. BLS Certified. Registered Dental Assistant.
Timeline
Lead Dental Assistant
Trinity Oaks Family Dental
04.2023 - Current
Caregiver
Self Employed
02.2017 - 04.2023
Phlebotomist/LabTechnician
Health One Labs LLC
01.2016 - 02.2017
Senior Plasma Center Technician/ Phlebotomist
Biolife Plasma Services
09.2014 - 12.2015
Small Business Specialist/ Customer Service Representative
AT&T Mobility Call Center
11.2007 - 03.2011
Registered Dental Assistant - Dental Assisting
Fort Worth Dental Assistant School
Phlebotomy
Franklin Technology Center
High School Diploma -
Neosho High School