Samantha Cook
Fort Worth,TX
Summary
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Lead Dental Assistant
Trinity Oaks Family Dental
04.2023 - Current
- Supervise daily operations of dental assisting team, ensuring high-quality patient care and efficient workflow.
- Train and mentor junior dental assistants on clinical procedures and best practices.
- Streamline appointment scheduling processes, improving patient flow and reducing wait times.
- Collaborate with dental professionals to develop treatment plans and enhance patient communication.
- Assist with dental procedures, such as extractions, fillings, and crowns
- Maintain a clean and safe work environment
- Trained and mentored junior dental assistants on best practices in patient care and office procedures.
Caregiver
Self Employed
02.2017 - 04.2023
- For My Disabled Child
- Operate, clean, and perform trouble-shooting of medical equipment: feeding pump, suction machine, pulse oximeter and oxygen concentrator
- Manage scheduled g-tube feedings
- Provide daily oral therapy, speech therapy, physical therapy and occupational therapy
- Maintain household cleaning: disinfecting floors and surfaces, cleaning bathrooms, kitchens and doing laundry
Phlebotomist/LabTechnician
Health One Labs LLC
01.2016 - 02.2017
- Opened/Closed business
- Performed venipuncture and collected blood in vacuum tubes for testing
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Centrifuged blood samples as outlined in clinical protocols
- Performed echocardiogram testing
- Completed proper sanitation and cleaning of equipment and work areas between patients
Senior Plasma Center Technician/ Phlebotomist
Biolife Plasma Services
09.2014 - 12.2015
- Complied with federal, state, local and company-specific regulations related to quality of product, employee and donor safety
- Maintained complete and accurate records
- Installed, primed and disconnected disposable sets on plasmapheresis machines
- Calibrated, operated, maintained and performed trouble-shooting of plasmapheresis machines
- Performed venipuncture using 17 gauge needle
- Monitored donors during donation process and responded to donor reactions
- Maintained general cleanliness of work area and assisted other work areas as needed to ensure a clean and professional environment
Small Business Specialist/ Customer Service Representative
AT&T Mobility Call Center
11.2007 - 03.2011
- Exhibited high energy and professionalism when dealing with clients and staff
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Educated customers about billing, payment processing and support policies and procedures
Education
Registered Dental Assistant - Dental Assisting
Fort Worth Dental Assistant School
Fort Worth03.2023
Phlebotomy
Franklin Technology Center
Joplin, MO05.2006
High School Diploma -
Neosho High School
Neosho, MO05.2006
Skills
- Patient care
- Customer service skills
- Time management
- Efficient and reliable team player
- Dental software proficiency
- Infection control proficiency
Personal Information
Mother of two beautiful girls. Parishioner at St. Benedict Catholic Church. BLS Certified. Registered Dental Assistant.
Timeline
Lead Dental Assistant
Trinity Oaks Family Dental
04.2023 - Current
Caregiver
Self Employed
02.2017 - 04.2023
Phlebotomist/LabTechnician
Health One Labs LLC
01.2016 - 02.2017
Senior Plasma Center Technician/ Phlebotomist
Biolife Plasma Services
09.2014 - 12.2015
Small Business Specialist/ Customer Service Representative
AT&T Mobility Call Center
11.2007 - 03.2011
Registered Dental Assistant - Dental Assisting
Fort Worth Dental Assistant School
Phlebotomy
Franklin Technology Center
High School Diploma -
Neosho High School