Hi, I’m
SAMANTHA COOKE
Winter Springs,FL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
24
years of professional experience
Work History
Uber Eats
Delivery Driver
07.2023 - Current
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
Waterways Car Spa
Crew Member
11.2024 - 02.2025
Job overview
- Collaborated effectively with teammates.
- Detailed cleaning of vehicle interiors and exteriors.
- Ensured towels were properly laundered.
Dunkin' Donuts
Barista
02.2022 - 12.2023
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Waffle House
Server
04.2019 - 03.2020
Job overview
- Provided attentive service to ensure a pleasurable guest visit.
- Prepared tables to create welcoming dining environments.
- Provided attentive service to multiple guests while managing own station.
- Maintained high levels of guest satisfaction alongside completing necessary side-work duties.
Higher Goals Marketing
Representative
03.2016 - 01.2019
Job overview
- Handled inbound calls related to reducing interest rates on credit card debt.
- Delivered detailed explanations on program functionality.
- Inquired and confirmed details to assess program eligibility.
Premier Travel Resorts
Customer Service/Verifications
05.2015 - 01.2016
Job overview
- Provided information on various vacation package options.
- Handled customer inquiries related to reservations professionally.
- Verified vacation package purchases
Summit Marketing Associates
Representative
06.2012 - 03.2015
Job overview
- Contacted timeshare owners to discuss renting unused booking intervals.
- Clarified process of renting out time.
- Facilitated financial gains by selling surplus timeshare intervals strategically.
MJR Consulting Services Inc.
Receptionist
01.2009 - 05.2011
Job overview
- Welcomed visitors both in person and through telephone communication.
- Directed visitors by maintaining employee and department directories; giving instructions
- Coordinated directly with managers to assist with clerical duties including data entry, screening/directing phone calls
- Handled questions across multiple communication platforms including phone, email, and fax.
- Processed pertinent paperwork using scanning, copying, and faxing methods.
- Maintained filing and office organization
- Scheduled appointments
- Maintained a safe and clean work area
Walt Disney World Parks and Resorts
Photo Imaging/Photopass
06.2006 - 11.2008
Job overview
- Communicated effectively with individuals from various cultural backgrounds across all parks and resorts.
- Facilitated solutions for a range of guest issues.
- Upsold premium photo packages to maximize sales.
- Received several guest comment cards in regards to exceptional photos or magical memories created
Ihop
Server
08.2004 - 03.2006
Job overview
- Welcomed customers warmly, providing attentive service.
- Ensured tables were sanitized and prepared for guest use.
- Efficiently handled guest services at an independently run station.
- Completed side-work tasks contributing to seamless operations.
Little Caesars Pizza
Crew Member
03.2001 - 12.2002
Job overview
- Worked front counter
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
East Detroit High SchoolEastpointe, MI
High School Diploma from General Studies
Sanford Brown
Medical Assistant Certificate
01.2012
University Overview
As a part of my education I was required to complete a two month externship which I completed at Rosewood Medical Center
Skills
- Adobe Photoshop CS3-CS6
- HTML Coding
- Digital Photography
- Nikon DSLR cameras
- Image Retouching
- Environmental Photography
- Studio Photography
- MS Word
- MS Excel
- MS Outlook
- MS PowerPoint
- Adaptability
- Communication skills
- Interpersonal skills
- Telephone Reception
- Front Desk Reception
Knowledge And Skills
- Adept in Adobe Photoshop CS3-CS6 (PC)
- Graphic Design and HTML Coding (PC)
- Digital Photography with Nikon DSLR cameras
- Ability to subtly retouch or heavily manipulate an image
- Environmental and Studio Photography
- Proficient with MS Word, Excel, Outlook, and PowerPoint
- Versatile and able to adapt within a high pressured environment
- Good communication and interpersonal skills
- Telephone & Front Desk Reception
Timeline
Crew Member
Waterways Car Spa
11.2024 - 02.2025
Delivery Driver
Uber Eats
07.2023 - Current
Barista
Dunkin' Donuts
02.2022 - 12.2023
Server
Waffle House
04.2019 - 03.2020
Representative
Higher Goals Marketing
03.2016 - 01.2019
Customer Service/Verifications
Premier Travel Resorts
05.2015 - 01.2016
Representative
Summit Marketing Associates
06.2012 - 03.2015
Receptionist
MJR Consulting Services Inc.
01.2009 - 05.2011
Photo Imaging/Photopass
Walt Disney World Parks and Resorts
06.2006 - 11.2008
Server
Ihop
08.2004 - 03.2006
Crew Member
Little Caesars Pizza
03.2001 - 12.2002
Sanford Brown
Medical Assistant Certificate
East Detroit High School
High School Diploma from General Studies
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