Samantha Cooper

Provide clients with results oriented services but with a luxury edge, including services such as microneedling, dermaplaning, hydrafacials, chemical peels, customized facials for all skin types and basic cosmetic services such as brow and lash tinting.

• Maintaining at least 30% required retention, and surpassing standard requirement with 73% retention by providing clients with the highest level of service through trust based relationships via visible results, procured on a foundation of client education.
• Establish a skincare game plan/ schedule with clients to ensure all clients achieve their skincare goals and understand the necessity of regularity in treatment room.
• Sustain retail requirement minimums by educating clients on the necessity of quality homecare in their journey, along with guiding them to a proper personalized regimen, and proper use.
• Uphold a work area of the highest cleanliness and organization for oneself, clients and coworkers alike.
• Preserve stamina in fast paced, high client volume work environment with high expectations and minimal turn over time.

• Supervised and mentored a team of six estheticians, fostering professional growth and team development
• Promoted a collaborative and unified team environment, improving morale and communication
• Trained all newly hired estheticians on Spa Sway protocols, ensuring consistent service standards
• Composed and distributed monthly internal communications covering team updates, meeting schedules, and sales incentive programs
• Communicated with product representatives to coordinate continuing education sessions and stay informed of current product promotions
• Conducted monthly inventory and calculated backbar product needs to maintain optimal stock levels
• Revised and updated esthetician Standard Operating Procedures (SOPs); authored new SOPs for newly introduced treatments and services
• Acted as the primary point of contact for dissatisfied clients, resolving concerns and preserving client relationships
• Researched emerging skincare lines and treatments; presented findings and recommendations to management for service expansion

Provide clients with the highest caliber of personalized, results oriented services such as, light to deep

chemical peels, facials ranging from clinical to relaxing, dermaplaning, microdermabrasion and cosmetic services in the manner of meticulous brow shaping, facial waxing, lash and eyebrow tinting.

• Cultivate a through understanding in clients on the source and solution for their unique skin problems and goals.
• Present each client with a personalized game plan to reach their individual skin goals, with the knowledge that cooperation on both ends is vital to success.
• Appoint and retail a proper, effective, home care regimen for all clients.
• Contribute to spa and sauna cleanliness during all downtimes.
• Support front desk, via answering phones, setting up appointments, making reminder calls, checking out guests and aiding clients into sauna whenever needed.

Provide clients with quality and effective services ranging from the medical such as, laser hair removal,

IPL treatments, light to deep peels, microdermabrasion and dermaplaning, to relaxing services, such as facials and body wraps, but not excluding cosmetic services such as, waxing and eyelash extensions.

• Educate clients properly on the source and solution for their unique skin problems and goals.
• Prescribe and retail proper home care.
• Ensure upkeep of spa, cleanliness etc.
• Aid manager in operating front desk duties, including answering phones, setting up appointments etc ,ensuring guests comfort while in the waiting room,and accurately checking out all guests.
• Relentlessly preserve organization among paperwork, ensuring all customer files are properly organized and protected.