Samantha Cooper
Eupora,MS
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and inventory management. Enhanced store profitability through innovative merchandising strategies and effective team leadership. Skilled in training and mentoring staff, fostering a collaborative environment that improved employee performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Store Manager
Dollar General
Kilmicheal
10.2023 - 10.2025
- Managed daily operations to enhance customer satisfaction and store efficiency.
- Trained and supervised team members in sales techniques and inventory management.
- Implemented effective merchandising strategies to maximize product visibility and sales.
- Conducted regular inventory audits to ensure stock accuracy and reduce shrinkage.
- Developed employee schedules to optimize labor costs while maintaining service standards.
- Executed loss prevention tactics that improved store security and minimized theft risks.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
Sales Associate
Journeys
Mathiston, MS
01.2019 - 09.2023
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained new sales associates on product knowledge and sales techniques to improve team performance.
- Developed promotional displays, attracting customer attention and increasing product visibility in-store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Assistant Manager
Race 2
Eupora, MS
11.2014 - 12.2019
- Led team in implementing operational strategies to enhance customer satisfaction and service efficiency.
- Developed training programs for staff to improve performance and ensure adherence to company policies.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Collaborated with department heads to identify areas for process improvement and implement solutions.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
General Studies
Holmes Community College
Grenada, MSSkills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Team leadership and coaching
Outstanding communication skills
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Inventory control
Recruitment and hiring
POS systems
Team building and leadership
Goals and performance
Team motivation
Recruiting and hiring
Supply ordering
Policies and procedures
Store displays
Staff management
Staff supervision
Sales expertise
Employee scheduling
Accurate cash handling
Opening and closing procedures
Work Planning and Prioritization
Relationship building and management
Strategic thinker
Operations
Order management
Sales strategies
Team development
Retail sales techniques
Payroll management
Sales professional
Customer response
Bank deposit procedures
Loss prevention
Bank and safe deposits
Operational efficiency
Inventory oversight
Loss prevention procedures
Retail merchandise quality standards
Sales analysis
Performance reviews
Sales coaching
Maximizing profitability
Pricing strategies
Flexible schedule
Sales promotions
Leading staff meetings
Vendor management
Delegating work
Personnel development
Project management
Marketing and promotions
Special events
Employee terminations
Process improvements
Hourly shift management
Risk management
Mathematical aptitude
Budget administration
Program administration
Verbal and written communication
Team building
Customer feedback analysis
Market analysis
Timeline
Store Manager
Dollar General
10.2023 - 10.2025
Sales Associate
Journeys
01.2019 - 09.2023
Assistant Manager
Race 2
11.2014 - 12.2019
General Studies
Holmes Community College