Samantha Cote
Carmel,Maine
Summary
A responsible position in the Medical field with a dynamic, progressive organization where my education, skills and experience will benefit the company and the clientele served. Provide support, patient satisfaction, and technical assistance involving referrals for Medical, Surgical, Dental, Behavioral Health, Chiropractic, Hospital and Clinical Services to all eligible beneficiaries.
Overview
23
23
years of professional experience
Work History
PSR III
Northern Light Eastern Maine Medical Center
Bangor, ME
10.2020 - Current
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Generated monthly statements to check outstanding balances.
- Compiled and reviewed medical charts.
- Balanced deposits and credit card payments each day.
- Reviewed daily care slips for doctors.
- Used Millennium to schedule appointments.
- Explained plans for treatment and payment options.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Facilitated communication between patients and various departments and staff.
- Kept current with literature and felid advancements to advocate to and for patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Followed document protocols to safeguard confidentiality of patient records.
Veterans Health Information Exchange Coordinator
VA
Augusta, ME
11.2019 - 10.2020
- Provide the support services necessary for the successful deployment and implementation of
- HIE programs to include community outreach, project coordination, analysis of shared data, analysis of project status and reporting of VHIE issues to the VA program manager at VA
- Edical Centers
- Develop and maintain strong comprehension of the technologies used by the Department of
- Eteran Affairs for sharing patient health information at the VA Medical Centers, to include
- A’s Exchange and Direct Messaging
- Serve as the main point of contact when interfacing with stakeholders supporting VAMC
- Linicians and CBOCs interested in implementing Veteran health data exchange in the specified
Purchased & Referred Care Coordinator
VLER Health, Penobscot Nation, Indian
, ME
08.2004 - 01.2019
- Develop cost reduction strategies and savings plans
- Develop and implement purchasing and contract management instructions, policies, and procedures
- Locate vendors of materials, equipment or supplies, and interview them to determine product availability and terms of sales
- Prepare and process requisitions and purchase orders for supplies and equipment
- Control purchasing department budgets
- Review purchase order claims and contracts for conformance to company policy
- Resolve vendor or contractor grievances, and claims against suppliers
- Resolving Conflicts and Negotiating with Others
- Establishing and Maintaining Interpersonal Relationships
- Communicating with Persons Outside Organization
- Analyzing Data or Information
- Organizing, Planning, and Prioritizing Work
- Coaching and Developing Others
- Coordinating the Work and Activities of Others
- Evaluating Information to Determine Compliance with Standards
- Training and Teaching Others
- Monitoring and Controlling Resources
- Performing for or Working Directly with the Public
- Assisting and Caring for Others
- Experience with: 10-key calculators, Database software, Microsoft Access, Microsoft Office,
- Icrosoft Word, Personal computers, Scheduling software, Web browser software
Register/Evening Registration Supervisor
Eastern Maine Medical Center
Bangor, ME
04.2002 - 08.2004
- Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change
- Implement corrective action plans to solve organizational or departmental problems
- Establish departmental responsibilities and coordinate functions among departments and sites
- Review reports submitted by staff members to recommend approval or to suggest changes
- Deliver speeches, write articles, or present information at meetings or conventions to promote services, exchange ideas, or accomplish objectives
- Review and analyze legislation, laws, or public policy and recommend changes to promote or support interests of the general population or special groups
- Communicating with Persons Outside Organization
- Developing Objectives and Strategies
- Resolving Conflicts and Negotiating with Others
- Evaluating Information to Determine Compliance with Standards
- Coordinating the Work and Activities of Others
- Scheduling Work and Activities
- Training and Teaching Others
- Experience with: 10-key calculators, Desktop computers, Email software, Laptop computers,
- Istserv software, Microsoft Excel, Microsoft Office, Microsoft Outlook, Universal serial bus
- SB flash drives, Web browser software
Medicare Account Analyst
Maine Medical Center
Portland, ME
05.1998 - 04.2002
- Analyze monthly department budgeting and accounting reports to maintain expenditure controls
- Examine budget estimates for completeness, accuracy, and conformance with procedures and regulations
- Compile and analyze accounting records and other data to determine the financial resources required to implement a program
- Consult with managers to ensure that budget adjustments are made in accordance with program changes
- Seek new ways to improve efficiency and increase profits
- Communicating with Supervisors, Peers, or Subordinates
- Evaluating Information to Determine Compliance with Standards
- Performing Administrative Activities
- Developing Objectives and Strategies
- Provide Consultation and Advice to Others
- Training and Teaching Others
- Experience with: Accounting software, Desktop computers, Email software, Microsoft Excel,
- Icrosoft Office, Microsoft PowerPoint, Microsoft Word, Outlook Soft, Presentation software,
- Ord processing software
Education
Licenses & Certifications Additional Certification 72-Hour Compliance Training HIPAA Certification CPR Certification Leadership Classes Medicare/Medicaid Seminars and In-service Training Mandated reporter for the State of Maine Medicare MSP Certification Customer Service/Patient Relations Social Security & Disability Training -
Associate's Degree - Medical Insurance Specialist/Medical Biller
Maric College of Medical Careers
Skills
- Providing Information and Resources
- Administrative and Office Support
- Gathering Information from Patients
- Calm and Effective Under Pressure
- Quality Standards and Protocols
- Patient Confidentiality and Data Security
- Helpful and Service-Oriented
- Patient Needs Assessment and Referral
- Resolving Problems
- Knowledge of Community Services and Programs
- Verbal and Written Communication
- Explaining Policy and Procedures
- Registration and Scheduling
- Organized and Efficient
- Communicating to Patients and Families
- Microsoft Office
- Caring and Empathetic
- Clerical and Filing Support
- Attention to Detail
- Payment Calculation
- Insurance Forms Processing
- Benefits Explanation
- Schedule Coordination
- Medical History Documentation
- Insurance Authorizations
Additional Information
- Honors & Awards , Purchased & Referred Care Coordinator Received Award for my 5, 10, & 15 years of service to Penobscot Nation Health Department
Timeline
PSR III
Northern Light Eastern Maine Medical Center
10.2020 - Current
Veterans Health Information Exchange Coordinator
VA
11.2019 - 10.2020
Purchased & Referred Care Coordinator
VLER Health, Penobscot Nation, Indian
08.2004 - 01.2019
Register/Evening Registration Supervisor
Eastern Maine Medical Center
04.2002 - 08.2004
Medicare Account Analyst
Maine Medical Center
05.1998 - 04.2002
Licenses & Certifications Additional Certification 72-Hour Compliance Training HIPAA Certification CPR Certification Leadership Classes Medicare/Medicaid Seminars and In-service Training Mandated reporter for the State of Maine Medicare MSP Certification Customer Service/Patient Relations Social Security & Disability Training -
Associate's Degree - Medical Insurance Specialist/Medical Biller
Maric College of Medical Careers