Samantha Cowan

Work History

MI Sports

04.2022 - Current

Reconciled daily sales transactions to balance and log day-to-day revenue.
Rotated merchandise and displays to feature new products and promotions.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Trained and managed associates in customer service and sales techniques.
Assisted the manager in interview process of prospective employees and provided feedback.
Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Worked flexible schedule and extra shifts to meet business needs.
Greeted customers entering store and responded promptly to customer needs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Built relationships with customers to encourage repeat business.
Maintained current knowledge of store promotions and highlighted sales to customers.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

ARC Thrift Stores

03.2020 - 03.2022

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Followed through with client requests to resolve problems.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Office Depot Inc

06.2017 - 03.2020

Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
Led, built and developed team for modeling service excellence.
Identified opportunities and found solutions for continuous improvement.
Organized and balanced multiple priorities within fast-paced environment.
Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Described product and service details to customers to provide information on benefits and advantages.
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Dazbog Coffee Company

10.2017 - 06.2018

Completed point of sale opening and closing procedures.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Approved regular payroll submissions for employees.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Managed inventory control, cash control, and store opening and closing procedures.
Assisted with hiring, training and mentoring new staff members.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Reported issues to higher management with great detail.
Supervised guests at front counter, answering questions regarding products.

STARBUCKS COFFEE COMPANY

Denver, CO

10.2014 - 10.2017

Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Maintained accurate inventory counts to meet customer demands and sustain operations.
Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Minimized spoilage with proper use of first-in-first-out stock procedures.
Packaged bagels, muffins and other food items for customer purchase.
Learned new drinks and procedures first, and instructed all team members on how to properly complete each.