Samantha Crampton
Richland,WA
Summary
I have exceptional social skills, communication abilities and customer service background. I enjoy pursuing every opportunity to support my team members and proactively address issues. I'm always looking to broaden my horizons. I am extremely detail-oriented team player with strong organizational skills. I'm able to handle multiple projects simultaneously with a high degree of accuracy. I am a very punctual, and organized individual, I enjoy meeting new people and building a good relationship with those I meet.
Overview
3
3
years of professional experience
Work History
Barista
Knots And Grounds Espresso
10.2022 - 04.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Barista
Black Rock Coffee Bar
10.2021 - 10.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
New Horizons High School
Pasco, WA06.2020
Skills
- Preservation Methods
- Process Payments
- Place Settings
- Team Player
- Credit Card Transactions
- Workstation Maintenance
- Excellent Memory
- Cash Register Operation
- Resolving Complaints
- Prevention Strategies
- Performance Improvement
- Solid Problem Solver
Timeline
Barista
Knots And Grounds Espresso
10.2022 - 04.2024
Barista
Black Rock Coffee Bar
10.2021 - 10.2022
New Horizons High School
Similar Profiles
Endarie RennerEndarie Renner
Barista at Common Grounds EspressoBarista at Common Grounds Espresso
Wesley McCoy FergusonWesley McCoy Ferguson
Venture Capital Analyst Intern at Fifty Knots VCVenture Capital Analyst Intern at Fifty Knots VC
MCKENZIE GLENNMCKENZIE GLENN
Sales Associate/Co-Owner at Two What KnotsSales Associate/Co-Owner at Two What Knots