Summary
Overview
Work History
Education
Skills
Timeline
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Briana O'Brien Aranda

Richland,WA

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

10
10
years of professional experience

Work History

Massage Therapist

Perfect Touch Day Spa
10.2023 - 06.2025
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Demonstrated consistent punctuality, professionalism, and client confidentiality in a fast-paced setting.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.

Server

Le Margot Restaurant
07.2023 - 01.2024
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Maintained expert knowledge of multi-course menus, wine pairings, and seasonal chef specials to make personalized recommendations.
  • Communicated closely with kitchen to coordinate seamless service and accommodate special requests or dietary restrictions.
  • Supported fellow servers during peak hours by running food, assisting with table resets, and communicating guest needs to management and kitchen staff.
  • Provided hands-on guidance to new hires during live service, including pacing, order accuracy, and guest interaction techniques.

Massage Therapist

Core Concepts Chiropractic
02.2021 - 06.2023
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
  • Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.

Barista/Shift Lead

Roasters Coffee
10.2017 - 12.2022
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Memorized and accurately executed over 50+ drink recipes and menu items, ensuring consistency and speed during high-volume shifts.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.

Assistant Training Manager

Dutch Bros Coffee
05.2015 - 10.2017
  • Collaborated with shop managers to assess training needs and develop targeted solutions.
  • Assisted Training Manager in recognizing top talent and developing succession plans to ensure organizational growth and continuity.
  • Provided one-on-one coaching for employees struggling with specific job tasks or responsibilities, leading to improved performance.
  • Built strong customer relationships by remembering preferences, handling special requests, and fostering a welcoming environment.

Education

Massage Therapy Certification - Allied Health Sciences

Tri City School Of Massage
Kennewick
04-2019

Associate of Arts - General Studies

Columbia Basin Community College
Pasco, WA
05-2017

Skills

  • Professionalism and ethics
  • Exceptional customer service
  • Cleanliness standards
  • Strong communication skills
  • Detail-oriented
  • Team collaboration

Timeline

Massage Therapist

Perfect Touch Day Spa
10.2023 - 06.2025

Server

Le Margot Restaurant
07.2023 - 01.2024

Massage Therapist

Core Concepts Chiropractic
02.2021 - 06.2023

Barista/Shift Lead

Roasters Coffee
10.2017 - 12.2022

Assistant Training Manager

Dutch Bros Coffee
05.2015 - 10.2017

Massage Therapy Certification - Allied Health Sciences

Tri City School Of Massage

Associate of Arts - General Studies

Columbia Basin Community College

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