Samantha Croff
Medical Professional/business And Hospitality
Las Vegas,NV
Summary
Veterinarian Technician Assistant with over 5 years of successful experience in patient relations and hospitality. Recognized consistently for performance excellence and contributions to success in veterinarian industry. Strengths in communications and supervising backed by training in impatient and outpatient roles. Moreover, dedicated sales marketing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Brand Ambassador/Team Leader
Aurora MP
Las Vegas, NV
08.2021 - Current
- Maintained above-average brand penetration.
- Collected field data using various research methods to broaden results and optimize marketing strategies.
- Collaborated with product development team to effectively modernize and update promotions.
- Identified appropriate marketing channels and target customers for campaigns.
- Attracted 102 new clients by creating and implementing innovative marketing strategies.
- Adapted marketing plans to specific audiences based on interaction and field research.
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
Veterinarian Assistant
Windsor Animal Hospital
Windsor, CA
10.2020 - 05.2021
- Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed medical intervention and therapy for animals in collaboration with veterinarian and specialists.
- Provided pet owners with excellent customer service and compassionate care for animals.
- Performed ear flushes, enemas, intravenous feedings, sedation and other procedures.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Removed partially exposed foreign objects from skin and feet.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
- Euthanized terminally ill patients.
- Established and managed physical rehabilitation program for post-surgical patients.
Hospitality Specialist
E&J Gallo Winery-Louis M. Martini Winery
Healdsburg, CA
08.2019 - 03.2020
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Collaborated with various team members to meet guests' requests.
- Used Clover POS to record guests' check-ins and check-outs.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Increased customer service ratings significantly through personable service.
- Greeted and assisted hundreds of guests every day and gathered information about each reservation.
- Trained staff on operating procedures and company services.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Veterinary Technician Assistant
Central Animal Hospital
Petaluma, CA
06.2019 - 03.2020
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assisted senior staff with blood analyses and physical assessments.
- Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Administered medications to animals in treatment and documented changes in condition.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Education
High School Diploma -
Windsor High School
Windsor, CA 08.2010 - 06.2014
Skills
Campaign management
Sales Marketing background
Communications management
Employee training
Strategic planning
Branding
Leadership Competencies
Organizational leadership
Monitoring patient progress
Simple dressings
Direct Patient Care
Hobbies
- Archery
- Motorcycles
- Creative writing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Brand Ambassador/Team Leader
Aurora MP
08.2021 - Current
Veterinarian Assistant
Windsor Animal Hospital
10.2020 - 05.2021
Hospitality Specialist
E&J Gallo Winery-Louis M. Martini Winery
08.2019 - 03.2020
Veterinary Technician Assistant
Central Animal Hospital
06.2019 - 03.2020
High School Diploma -
Windsor High School
08.2010 - 06.2014