Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Cross

Clarksville,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cybersecurity position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Mediation Liaison

Teleperformance USA
02.2024 - Current
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.

Customer Service Representative

Majorel
08.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Lead Teacher

Learning Paths Academy
05.2022 - 07.2023
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.

Team Member

Target
07.2020 - 05.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Assistant Teacher

Minnieland Academey
11.2018 - 07.2020
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.

Education

Associate of Science - Cybersecurity

Germanna Community College
Locust Dale, VA
05.2024

High School Diploma -

Stafford Senior High School
Fredericksburg, VA
05.2020

Skills

  • Network Security
  • Network protocols
  • Vulnerability Assessment
  • Strong Communication Skills
  • Continuous learning mindset
  • Software Troubleshooting Abilities
  • Procedure Documentation
  • Problem Identification
  • Critical Thinking
  • Time Management

Timeline

Mediation Liaison

Teleperformance USA
02.2024 - Current

Customer Service Representative

Majorel
08.2023 - 02.2024

Lead Teacher

Learning Paths Academy
05.2022 - 07.2023

Team Member

Target
07.2020 - 05.2022

Assistant Teacher

Minnieland Academey
11.2018 - 07.2020

Associate of Science - Cybersecurity

Germanna Community College

High School Diploma -

Stafford Senior High School

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Samantha Cross