Samantha Crumbo
Groveland,FL
Summary
Dynamic and results-oriented professional with a proven track record at South Lake Gastroenterology, enhancing procedure coordination efficiency and fostering cross-departmental collaboration. Experience in medical software and patient scheduling, I excel in high-pressure environments, ensuring top-notch customer service. Achieved significant improvements in resource allocation and insurance verification, contributing to smoother operations and patient satisfaction, along with smooth office flow.
Overview
7
7
years of professional experience
Work History
Procedure Coordinator
South Lake Gastroenterology
Clermont, FL
10.2023 - Current
- Optimized resource allocation by accurately forecasting project needs and coordinating with various departments accordingly.
- Coordinated cross-departmental communication, resulting in smoother operations and improved collaboration.
- Enhanced efficiency of procedure coordination by developing and maintaining comprehensive systems.
- Obtained insurance authorizations.
- Input procedure codes for correct authorizations.
- Maintained communication between facilities with detailed patient packets.
- Scheduling knowledge of both procedures and office visits.
- Obtained procedure clearances.
Ambulatory Scheduler
Lakeland Regional Health
Lakeland, FL
09.2022 - 04.2023
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Procedure Coordinator
South Lake Gastroenterology
Clermont
07.2021 - 08.2022
- Optimized resource allocation by accurately forecasting project needs and coordinating with various departments accordingly.
- Coordinated cross-departmental communication, resulting in smoother operations and improved collaboration.
- Enhanced efficiency of procedure coordination by developing and maintaining comprehensive systems.
- Obtained insurance authorizations.
- Input procedure codes for correct authorizations.
- Maintained communication between facilities with detailed patient packets.
- Scheduling knowledge of both procedures and office visits.
- Obtained procedure clearances.
Ophthalmologist Technician
Magrudereye
Orlando, FL
04.2021 - 07.2021
- Maintained up-to-date knowledge of industry developments through continuing education courses and conferences.
- Aided doctors in providing comprehensive eye care services with detailed documentation of medical histories, ocular examinations, and test results.
- Collaborated with ophthalmologists to develop individualized treatment plans for patients with various eye conditions.
- Contributed to accurate diagnoses with precise measurement of visual acuity, refraction, and intraocular pressure.
- Promoted a clean and organized work environment by adhering to infection control guidelines during all aspects of patient care.
Optometric Technician
The Eye Place Of Windermere
Windermere, FL
06.2019 - 04.2021
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Collaborated with optometry staff to reach individual and team goals.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Food Service Worker
Twistee Treat Of Clermont
Clermont, FL
01.2018 - 06.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
South Lake High School
Groveland, FLSkills
Office flow
High call volume
Medical software
Customer service
Insurance verification and authorization
Patient scheduling
Timeline
Procedure Coordinator
South Lake Gastroenterology
10.2023 - Current
Ambulatory Scheduler
Lakeland Regional Health
09.2022 - 04.2023
Procedure Coordinator
South Lake Gastroenterology
07.2021 - 08.2022
Ophthalmologist Technician
Magrudereye
04.2021 - 07.2021
Optometric Technician
The Eye Place Of Windermere
06.2019 - 04.2021
Food Service Worker
Twistee Treat Of Clermont
01.2018 - 06.2019
High School Diploma -
South Lake High School