Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SAMANTHA CRUZ

Duncanville,Tx

Summary

Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering 3 years of related experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Training Coordinator

Kedplasma Usa
07.2023 - Current
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
  • Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Training Coordinator/ Quality Assurance Back-up

Octapharma Plasma Inc.
07.2021 - 06.2023
  • Coordinates, facilitates, administers, monitors and evaluates effectiveness of training and development efforts and implements corrective action as necessary
  • Partners with center leadership and Field Training Manager to access instructional effectiveness by determining the impact of training on employee skills and the impact on center KPI's
  • Monitors training reports within Learning Management System for the respective roles to assure that initial and annual training is completed on time for each role and individual staff members
  • Trains employees on SOPs, company policy, safety and regulatory guidelines and changes
  • Oversees the adherence to training standard operating procedure and annual training requirements, including new procedure training and recertification activities for all staff
  • Creates, maintains and audits compliant training records and files and ensures training schedules and documentation is up-to-date in accordance with laws, regulations, and company SOPs
  • Monitors new hire training and ensures timely completion and effectiveness of training, including the deployment of new hire on-boarding, coordinating schedules and follow up with the Designated Trainer's responsible for training
  • Tracks and trends training and safety data, evaluates impact on center and Company key performance indicator's and makes recommendations to Center Leadership on potential actions and solutions
  • Ensures all certifications, including state specific licenses/certifications, are maintained, tracked and recorded within required time frames
  • Meets weekly with Center Leadership team to provide updates and work with them on new hire progress, SOP changes and rollouts, scheduling issues, training concerns and other areas of interest.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 90%.

Senior Phlebotomist/Senior Processing Technician/Senior Medical Screener

Octapharma Plasma Inc.
12.2020 - 06.2023
  • Reviews donor records to ensure for completeness, accuracy, and compliance with cGMP
  • Complies with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities
  • Labels and ensures each unit and samples are labeled accurately
  • Set-ups and prepares all equipment and disposable supplies for venipuncture and plasmapheresis procedures
  • Performs venipunctures and plasma collection
  • Operates and maintains the automated plasmapheresis machines, including response and evaluation of all alarms and machine errors, documentation of exceptions, etc
  • Removes and/or replaces equipment from service
  • Maintains proper ratio to ensure donor safety and to quality of product
  • Ensures proper disposal of all contaminated disposable equipment
  • Maintains accurate and thorough documentation of necessary records, including PCS-2 Machine Logs
  • Monitors and assists donor center physicians with donor reactions
  • Ensures donor confidentiality, meets customer service expectations, greets and acknowledges donors, assign to donation area and after completing donation process
  • Assists management team in monitoring inventory levels, stocking supplies, and opening and closing lots for usage
  • Acts as person accountable for area operations, including but not limited to donor flow, break schedules, and minor donor complaint resolution, in absence of Donor Floor Supervisor.

Part-Time Supervisor

Bath & Body Works
07.2020 - 02.2021
  • Managing the workflow of their employees, creating team schedules and delegating tasks
  • Assessing the work performance of their employees and identifying areas that need improvement
  • Ensuring that business goals, deadlines and performance standards are met
  • Training and onboarding new hires to make sure staff understands their roles
  • Setting goals for workers and making sure the staff comply with the company's plans and vision
  • Recommend new employees to the human resources team based on an assessment of their performance
  • Reporting performance records and evaluations to HR and senior management.

Education

Phlebotomy Certification -

Texas School of Phlebotomy
Irving
09.2020

High School Diploma -

Cedar Hill
Cedar Hill, TX
06.2015

Skills

    CPR Certified

    Laboratory Experience

    9 years of Customer Service experience, 8 years supervisor/Management experience

    Microsoft Office

    Excellent planning, organizational, implementation and follow-up skills

    Coaching and Mentoring

    Presentation

    Advanced leadership and team management skills

    Attention to detail and problem-solving skills

Certification

Phlebotomy Certification


CPR Certified

Timeline

Training Coordinator

Kedplasma Usa
07.2023 - Current

Training Coordinator/ Quality Assurance Back-up

Octapharma Plasma Inc.
07.2021 - 06.2023

Senior Phlebotomist/Senior Processing Technician/Senior Medical Screener

Octapharma Plasma Inc.
12.2020 - 06.2023

Part-Time Supervisor

Bath & Body Works
07.2020 - 02.2021

Phlebotomy Certification -

Texas School of Phlebotomy

High School Diploma -

Cedar Hill

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SAMANTHA CRUZ