Terence Shell

• Responded promptly to emergencies involving malfunctioning scales.
• Calibrated scales regularly to ensure measurement accuracy.
• Reviewed operational logs to identify potential scale issues.
• Disassembled and replaced faulty components as necessary.
• Followed safety protocols during all repair processes.
• Created technical documentation for calibrating various scales.
• Maintained comprehensive records of calibrations and repairs.
• Provided technical support regarding scale performance inquiries.
• Greeted customers and provided exceptional customer service.
• Followed company policies regarding customer service standards.
• Trained new employees on customer service protocols.
• Operated various types of forklifts including sit-down, stand-up, electric, propane and diesel models.

Executed maintenance duties and completed appliance deliveries, ensuring operational efficiency.

Delivered appliances, including refrigerators and furnaces, using box truck while managing loading and unloading tasks.

• Performed basic plumbing and electrical tasks to support daily operations.
• Engaged diverse clientele through effective interpersonal communication skills.
• Maintained high customer service standards by addressing client inquiries promptly.
• Demonstrated ability to lift over 50 pounds for logistical operations.
• Utilized knowledge of tools and equipment to enhance productivity.
• Organized tasks effectively to meet deadlines while ensuring team collaboration.