Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Samantha Cuellar Figueroa

Lincoln

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Server

Hacienda Jalisco
09.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Manager / Server / Bartender / Hostess

Hacienda Real Mexican Restaurant
10.2017 - Current
  • Rejoined in Jan 2025

General Manager

Fiesta Rolled Ice Cream
02.2022 - 01.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.

The Palace
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Assistant Manager / Server / Bartender

Copal Progressive Mexican Restaurant
05.2015 - 06.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Hostess

DISH Restaurant
11.2014 - 04.2015
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Server / Bartender

Sher E Punjab / Bhupi G’s Hurry Curry
06.2013 - 10.2014
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server / Bartender

El Potrero Mexican Restaurant
01.2013 - 11.2014

Receptionist / Clerk / Production

Hangers Cleaners
06.2012 - 09.2012
  • Rejoined in 2017 & 2021

Hispanic Family Reading Program

Lincoln City Libraries (Loren Corey Eiseley Branch)
12.2010 - 02.2011
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Degree - International Business

UTEL – Universidad Tecnológica Latinoamericana en Línea

Associate of Arts - Business Administration

Southeast Community College
Lincoln, NE
01.2015

High School Diploma -

North Star High School
Lincoln, NE
01.2012

Skills

  • Languages: Bilingual (Spanish & English), Basic Italian
  • POS Systems & Mixology
  • Creative: Sewing, Crochet, Drawing, Painting, Crafts
  • Leadership & Team Management
  • Strong work ethic
  • Exceptional customer service
  • Hospitality service expertise

Certification

  • ServSafe Food Protection Manager – May 2022 (Vigent until 2027)
  • UNL Restricted Shift Manager Certification – April 2022
  • “Award T” – Consejo Regulador del Tequila – April 2017
  • Attitude Navi Award – May 2011
  • Panel Member, Hispanic/Latino Summit – October 2012

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

Hacienda Jalisco
09.2024 - Current

General Manager

Fiesta Rolled Ice Cream
02.2022 - 01.2023

Manager / Server / Bartender / Hostess

Hacienda Real Mexican Restaurant
10.2017 - Current

Assistant Manager / Server / Bartender

Copal Progressive Mexican Restaurant
05.2015 - 06.2017

Hostess

DISH Restaurant
11.2014 - 04.2015

Server / Bartender

Sher E Punjab / Bhupi G’s Hurry Curry
06.2013 - 10.2014

Server / Bartender

El Potrero Mexican Restaurant
01.2013 - 11.2014

Receptionist / Clerk / Production

Hangers Cleaners
06.2012 - 09.2012

Hispanic Family Reading Program

Lincoln City Libraries (Loren Corey Eiseley Branch)
12.2010 - 02.2011

The Palace

Degree - International Business

UTEL – Universidad Tecnológica Latinoamericana en Línea

Associate of Arts - Business Administration

Southeast Community College

High School Diploma -

North Star High School

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