Samantha Cupples

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
• Resolved third-party billing, computer system and customer service issues.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

• Help improve the health of members by problem solving issues with their medications
• Provide local resource information if a patient is struggling with daily living activities
• Troubleshooting and communicating effectively to resolve any issues preventing patients from getting or taking medications
• Train new hires for this role and coach new hires to learn all aspects of this job role

• Assist different hospices with admitting, discharging, and claims processing for patients during their hospice care
• Work closely with select hospices in a pilot model the company designed based on my communication with specific hospices
• I was the hospice's first point of contact when problem solving and troubleshooting
• Created the engagement committee to increase morale and team building

ITEM ENTRY TECHNICIAN, Humana

Trained briefly in the failed claims department before being transferred to Item Entry. Typed prescriptions with speed and accuracy. Responsible for meeting expected rates for each queue and

meeting expected DPMO. Trained in different queues ranging from data entry of faxed, mailed, and electronic

prescriptions to processing clarifications. Verified all necessary patient information to ensure patient safety

and perfect service.

• Helped with training and education of new CPhT or techs in training in the pharmacy
• Taught new hires Wal-Mart specific computer software
• Skilled in maintenance of record keeping and patient profile systems
• Applied strong attention to detail when inputting, filling, and billing all prescriptions
• Great customer service and communication skills were learned while working in this retail setting