Samantha Daly
State College,PA
Overview
4
4
years of professional experience
Work History
Volunteer
Susquehanna Service Dogs
01.2023 - Current
- Monitored animal health, attention and behavior during training sessions.
- Observed animals closely to understand individual needs and behaviors.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
Restaurant Hostess
Uno Pizzeria & Grill
05.2023 - 12.2024
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Guest Experience Keeper
Turtle Back Zoo
05.2022 - 08.2022
- Daily husbandry of animals; cleaning, feeding, watering, observing, record keeping, medicating under veterinary supervision.
- Monitoring guest and animal interactions
- Communicating with guests about animals and creating an extraordinary guest experience
Office Administrator
Evident Title Agency
09.2020 - 08.2021
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Updated spreadsheets and databases
- Maintained organized filing system to facilitate easy retrieval of documents.
- Labeled packages with clear, correct information to reduce mailing errors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
No Degree - Veterinary And Biomedical Sciences
The Pennsylvania State University
State College, PA05.2025
Skills
- Microsoft Office
- Animal Grooming
- Cleaning and Sanitizing
- Teamwork and Collaboration
Timeline
Restaurant Hostess
Uno Pizzeria & Grill
05.2023 - 12.2024
Volunteer
Susquehanna Service Dogs
01.2023 - Current
Guest Experience Keeper
Turtle Back Zoo
05.2022 - 08.2022
Office Administrator
Evident Title Agency
09.2020 - 08.2021
No Degree - Veterinary And Biomedical Sciences
The Pennsylvania State University