Overview
Work History
Education
Skills
Timeline
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Samantha Daly

State College,PA

Overview

4
4
years of professional experience

Work History

Volunteer

Susquehanna Service Dogs
01.2023 - Current
  • Monitored animal health, attention and behavior during training sessions.
  • Observed animals closely to understand individual needs and behaviors.
  • Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.

Restaurant Hostess

Uno Pizzeria & Grill
05.2023 - 12.2024
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.

Guest Experience Keeper

Turtle Back Zoo
05.2022 - 08.2022
  • Daily husbandry of animals; cleaning, feeding, watering, observing, record keeping, medicating under veterinary supervision.
  • Monitoring guest and animal interactions
  • Communicating with guests about animals and creating an extraordinary guest experience

Office Administrator

Evident Title Agency
09.2020 - 08.2021
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Updated spreadsheets and databases
  • Maintained organized filing system to facilitate easy retrieval of documents.
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

No Degree - Veterinary And Biomedical Sciences

The Pennsylvania State University
State College, PA
05.2025

Skills

  • Microsoft Office
  • Animal Grooming
  • Cleaning and Sanitizing
  • Teamwork and Collaboration

Timeline

Restaurant Hostess

Uno Pizzeria & Grill
05.2023 - 12.2024

Volunteer

Susquehanna Service Dogs
01.2023 - Current

Guest Experience Keeper

Turtle Back Zoo
05.2022 - 08.2022

Office Administrator

Evident Title Agency
09.2020 - 08.2021

No Degree - Veterinary And Biomedical Sciences

The Pennsylvania State University

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Samantha Daly