Samantha De La Cueva
Santa Rosa,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Sales Associate Manager
Spirit Halloween LLC
09.2023 - 11.2023
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Developed client rapport for better customer satisfaction and repeat business.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Organized product displays to attract potential buyers and increase sales conversions.
- Streamlined inventory management processes, reducing overhead costs and improving product availability.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Collaborated with cross-functional teams to develop innovative products that met customer demands while driving revenue growth.
- Improved employee retention rates by implementing effective hiring practices, ongoing coaching, and recognition programs.
- Consistently ranked among the top-performing store locations due to exceptional staff management and sales performance.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Optimized pricing strategies based on market research insights, ensuring competitiveness while maintaining profitability levels.
- Participated in regional meetings as a representative of the store''s success sharing best practices with peers across other locations.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Jewelry Sales Associate
Golden Angel Jewelers
09.2021 - 09.2023
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Enhanced store reputation through effective communication and relationship-building with clients.
- Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Promoted the store''s custom design services, resulting in increased orders for bespoke jewelry pieces.
- Developed comprehensive understanding of client preferences, allowing for targeted marketing efforts that led to higher revenue generation.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
- Skillfully negotiated deals with suppliers, securing attractive pricing options while maintaining exceptional quality standards.
- Expanded store offerings by keeping abreast of industry trends and sourcing unique pieces that appealed to diverse clientele tastes.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
Bud Tender
Eagle Eye -napa
04.2022 - 12.2022
- Checked guests' photo identification for validity and age requirements.
- Restocked supplies and arranged displays.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed high volume of cash with [Number]% accuracy rate.
- Read industry publications to maintain knowledge on current and future bud trends.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
- Developed strong relationships with suppliers to stay informed about new products and industry trends, enhancing store offerings accordingly.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
- Streamlined check-in processes for medical patients, expediting wait times while maintaining compliance with state requirements.
- Implemented creative merchandising techniques for cannabis displays, highlighting featured products effectively to boost sales performance.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Provided valuable feedback on product quality and selection to management team members, contributing to continuous improvement efforts within the store operations.
- Assisted in conducting regular inventory audits for accuracy assurance purposes while maintaining awareness of potential shrinkage or loss.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Santa Rosa High School
Santa Rosa, CA06.2019
Skills
- Sales Calls
- Meeting Management
- Sales Training Procedures
- Recruitment
- Conflict resolution
- Sales Performance Reporting
- Relationship building
- Adaptability
- Social media marketing
- Problem-solving abilities
- Performance management
- Project management
- Upselling techniques
- Time management
- Staff Management
- Sales Planning
- Business Planning
- Sales Team Training
- Sales Tracking
- Sales Reporting
- Bilingual in [Language]
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate Manager
Spirit Halloween LLC
09.2023 - 11.2023
Bud Tender
Eagle Eye -napa
04.2022 - 12.2022
Jewelry Sales Associate
Golden Angel Jewelers
09.2021 - 09.2023
High School Diploma -
Santa Rosa High School
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