PHP
Samantha Delgado
Authentication Analyst
Bel Air,Maryland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Language
Work History
Authentication Analyst
DigiCert
Lehi, Utah
01.2022 - Current
- Discovered root causes of problems for certificates and identified appropriate solutions.
- Investigated system issues and implemented resolutions to reduce downtime.
- Enhanced interfaces to promote better functionality for users.
- Analyzed unstructured information to derive key insights.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
Pharmacy Technician
Walgreens
Orem, Utah
01.2020 - 12.2021
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Processed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Shift Lead
Walgreens
Provo, Utah
10.2019 - 11.2019
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Education
B.S - Information System Technology
Utah Valley University
A.A.S - University Studies, Science
Utah Valley University
C.P - Information Systems and Technology
Utah Valley University
Skills
Teamwork and Collaboration
Good Telephone Etiquette
Excellent Communication
Information gathering
Additional Information
- Developed functional apps using C# Created databases using SQL to help manager bus Coded multiple webpages using PHP, JavaScript, and JS Designed webpages using HTML and CSS Graded papers for C# and Python classes Qualify Performance Helped students with their homework assignments Generated solutions for students to help them find a way for them to study for their classes Organized class schedules for teacher meetings with students Outperformed company set metrics every month Communicated with clients to help issue SSL certificates Collaborated with other team members to complete client orders Reliable with special projects, supervisor will give big projects to get done
Software
C#
HTML and CSS
Kotlin
JavaScript
Timeline
Authentication Analyst
DigiCert
01.2022 - Current
Pharmacy Technician
Walgreens
01.2020 - 12.2021
Shift Lead
Walgreens
10.2019 - 11.2019
B.S - Information System Technology
Utah Valley University
A.A.S - University Studies, Science
Utah Valley University
C.P - Information Systems and Technology
Utah Valley University