Kylee Bijerring
South Jordan
Summary
Computer Science student and Authentication Analyst with experience supporting customers through technical troubleshooting, authentication workflows, and security products. Strong foundation in SSL/TLS, identity verification, and basic networking concepts, with a growing interest in IT support and cloud security. Detail-oriented, reliable, and known for accurate documentation, troubleshooting, and quickly learning new technical tools and technologies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Authentication Analyst
DigiCert
11.2022 - Current
- Troubleshoot authentication and identity verification issues to support SSL/TLS issuance
- Investigate customer organizations using internal systems and public sources
- Execute and review validation scripts to identify issues or misconfigurations
- Provide customer-facing technical support via phone, email, and live chat
- Document troubleshooting steps in Salesforce and internal systems
- Analyze validation data and escalate recurring issues when appropriate
Front Desk Manager
CCMC
06.2021 - 10.2022
- Delivered high-quality customer service in a fast-paced environment
- Managed scheduling, reservations, and payment processing
- Maintained records and generated reports using Microsoft 365
- Trained new employees and managed front-office workflows
Education
Bachelor of Science - Computer Science
Utah Valley University
Orem, Utah08-2027
Bachelor of Science - Psychology
Utah State University
Logan, UT04.2019
Skills
- Customer Support & Communication
- Team collaboration and leadership
- Documentation and reporting
- Phone, email, and live chat customer support
- Ticket-based workflows and CRM documentation
- Professional customer communication and follow-up
- Technical & Security Skills
- SSL/TLS certificates and PKI fundamentals
Certification
- Full-Stack Web Development Certificate
- HTML5, CSS, JavaScript, Git/GitHub, Node.js, MongoDB, REST APIs, Agile practices
Timeline
Authentication Analyst
DigiCert
11.2022 - Current
Front Desk Manager
CCMC
06.2021 - 10.2022
Bachelor of Science - Computer Science
Utah Valley University
Bachelor of Science - Psychology
Utah State University