Samantha Dell
Waterloo,IL
Summary
Dynamic and results-driven professional with extensive experience as Head Bartender at Catfish Sandy Ridge Again. Proven expertise in upselling strategies and cash management, consistently enhancing customer satisfaction. Adept at organizing events and maintaining optimal inventory levels, fostering a collaborative team environment while ensuring compliance with health regulations.
Customer-focused Head Bartender with 10+ years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing, and providing guidance for employees when necessary.
Overview
9
9
years of professional experience
Work History
Head Bartender
Catfish Sandy Ridge Again
02.2025 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized and participate in events sponsored by the bar. For example, Toys for Tots, Shop With A Cop, Poker Runs etc.
Office Manager
Disaster Restoration Pros
10.2022 - 11.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed the Plumbing area of the business with 3 direct reports.
- Provided scheduling for crews to resolve disaster situations with their home or business.
- Responsible for all inter-office duties.
Bartender
Tripple Lakes Tavern
10.2016 - 11.2025
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
Waterloo High School
WaterlooNo Degree - Criminal Justice
Southwestern Illinois College
Belleville, Illinois, ILSkills
- Upselling strategies
- Customer service excellence
- Effective verbal communication
- Cash management
- Organizational scheduling
- Solid understanding of mixology techniques
Timeline
Head Bartender
Catfish Sandy Ridge Again
02.2025 - Current
Office Manager
Disaster Restoration Pros
10.2022 - 11.2025
Bartender
Tripple Lakes Tavern
10.2016 - 11.2025
High School Diploma -
Waterloo High School
No Degree - Criminal Justice
Southwestern Illinois College